The Enterprise Customer Success Manager will manage a portfolio of complex accounts, acting as a trusted advisor to senior stakeholders to drive retention and expansion. They are responsible for executing success plans, leading commercial renewals, and providing strategic insights to internal product teams.
The Manager, Customer Success will lead, coach, and develop a high-performing team to drive customer retention, expansion, and measurable value. They are responsible for establishing operational processes, managing revenue forecasting, and fostering strategic relationships with enterprise clients.
Manage a portfolio of mid-market and enterprise customers as a trusted advisor to drive net revenue retention and expansion. Lead commercial conversations, execute strategic success plans, and deliver executive-level business reviews to demonstrate ROI.
