The role involves providing technical support, installation, and training for multi-solution technology products and services. It also requires managing customer relationships and maintaining productivity metrics through efficient workload and call handling.
Ricoh
15 Remote Job Openings at Ricoh
Provide advanced technical support and stability for Ricoh solutions, acting as a technical lead for complex incident resolution and escalations. Collaborate with implementation teams and corporate support to ensure seamless delivery and continuous product improvement.
Bilingual Sr Solutions Integrator / Intégrateur de solutions principal
Ricoh
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Full Time
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4 days ago
Ricoh
The Sr Solutions Integrator provides advanced technical support and ensures the stability and performance of deployed Ricoh solutions. This includes leading complex incident resolution, performing root cause analysis, and collaborating with implementation teams for seamless post-sales transitions.
Drive revenue and gross profit for the document scanner portfolio by developing and executing strategic go-to-market plans. Manage relationships with sales, marketing, and third-party partners while optimizing product value and market positioning.
Provides advanced servicing, repair, and technical support for complex office equipment at customer locations. Manages territory inventory, drives revenue opportunities, and provides training to other technicians.
Provides strategic direction and matrixed leadership to the commercial and industrial printing service organization to ensure profitable delivery and customer satisfaction. Manages service revenue growth, implements cost control measures, and coordinates with sales teams to develop SLAs and growth strategies.
Responsible for the installation, configuration, and maintenance of IT hardware, software, and network equipment. Provides high-level technical support and acts as a liaison between customers and manufacturers to resolve complex system issues.
Provides advanced servicing, repair, and technical support for complex office equipment at customer locations. Manages territory inventory and customer relationships while providing second-level support and training to other technicians.
Manage a portfolio of strategic accounts across production print segments to drive retention and expansion. Own the full sales cycle for inkjet and toner devices, software, and services while securing new customers in the territory.
Responsible for selling Ricoh's hardware, software, and professional services to graphic communications and enterprise accounts. The role focuses on growing market share through targeted customer strategies, new business acquisition, and managing existing client relationships.
Leads software development for complex web technology and data-processing initiatives to drive operational efficiency and business outcomes. Responsible for strategic planning, project management, and the development of web-based reporting systems.
The Senior Field Representative is responsible for configuring, installing, and maintaining Ricoh equipment while providing technical training and solutions to customers. They must manage their own schedule, maintain accurate administrative logs, and proactively identify opportunities to increase equipment utilization.
The Senior Technology Specialist is responsible for retaining and expanding sales revenue within an assigned account base while driving new market share growth in the Federal vertical. They will manage post-sale delivery, develop new customer opportunities, and serve as the primary point of contact for assigned accounts.
The Account Sales Manager is responsible for driving business development and expanding market share by identifying and solving critical customer business challenges. This role involves building strong relationships with key decision-makers and aligning Ricoh's solutions with the customer's mission-critical goals.
This senior role is responsible for driving portfolio strategy and managing the entire product life-cycle for Ricoh Services within the Digital Ecosystem, ensuring products thrive across all channels and industries. Key duties include establishing competitive pricing, developing product advantage, providing SME guidance, and collaborating with Product Managers on requirements and roadmaps.
