The Account Executive will own the full sales cycle for mid-market accounts, focusing on outbound prospecting and executing ABM campaigns. They are responsible for engaging multiple stakeholders, maintaining CRM data accuracy, and delivering accurate sales forecasts.
The Technical Support Specialist will resolve customer inquiries and troubleshoot product issues through effective communication and collaboration. They will also maintain documentation, assist with manual testing, and provide feedback to internal teams to improve product functionality.
Lead and develop a team of Customer Success Managers while overseeing scaled customer health, retention, and growth strategies. Design and execute digital engagement programs, including automated journeys and live events, to drive product adoption and customer satisfaction.
You will lead, coach, and develop a team of Customer Success Managers to drive customer satisfaction, retention, and expansion. Additionally, you will act as an executive sponsor for key accounts and oversee the end-to-end renewal process to achieve net revenue retention targets.
