The Consumer Care Representative will handle incoming inquiries via phone, text, and chat while troubleshooting product issues. They are responsible for documenting interactions in the CRM system and ensuring consumer concerns are resolved according to standard operating procedures.
The Manager of Human Resources will lead the HR function across North America, aligning business strategy with talent management, performance programs, and organizational culture. This role involves overseeing HR operations, compliance, recruiting, and employee relations while partnering with executive leadership to drive change management.
The Marketing Manager will lead industry-focused marketing efforts, including developing value propositions and managing the marketing mix for target verticals. They will also drive demand generation through multi-channel campaigns and create content to support sales enablement.
The representative will handle complex consumer inquiries via phone, text, chat, and email while providing accurate product information. They are responsible for troubleshooting issues, documenting cases in CRM tools, and managing quality complaints according to standard operating procedures.
The Marketing Manager will oversee B2B demand generation, lead nurturing, and conversion strategies to drive company growth. They will lead a small marketing team and partner with sales to align on pipeline targets and marketing-to-sales handoff processes.
Manage and optimize end-to-end EDI processes to ensure seamless data exchange between internal systems and external partners. This includes implementing EDI solutions, troubleshooting integration issues, and collaborating with stakeholders to align processes with business requirements.
Execute outbound prospecting across multiple channels to generate qualified leads and appointments for senior sales leadership. Over time, the role transitions into managing smaller accounts and taking on full-cycle sales responsibilities.
