Oversee the customer support department's operations and lead a team of representatives to provide high-quality service to health and wellness practitioners. Develop support policies, monitor performance metrics via Zendesk and Sigma, and collaborate cross-functionally to resolve systemic customer issues.
Practice Better
4 Remote Job Openings at Practice Better
The Director of Revenue Operations will own the systems, data, and processes that power the company's go-to-market engine. They will be responsible for building board-ready forecasts and optimizing the revenue tech stack to support growth.
The specialist will act as a problem-solver by understanding customer needs, troubleshooting issues, and ensuring resolution, while also guiding and training customers on the Practice Better platform's features. They will contribute to support resources, collect customer feedback for the development team, and meet key performance goals like CSAT and response times.
The Senior Full Stack Developer will develop software solutions, build user-facing features, and collaborate with cross-functional teams to enhance the platform. They will also leverage AI tools to improve development velocity and assist the customer support team with technical issues.
