Lead a team of client engagement professionals to manage escalations and drive cross-functional resolution of operational issues. Oversee the shift from reactive ticket resolution to proactive prevention through AI integration and process optimization.
The Director will define and implement a quality strategy using AI and automation to optimize operational workflows and reduce error rates. They will lead a team of subject-matter experts and partner with Engineering and Product to build scalable, real-time quality controls.
The Director of Client Success will own client retention, drive prescription share expansion, and identify cross-sell opportunities within a portfolio of pharmaceutical accounts. They will act as the internal quarterback, orchestrating cross-functional teams to ensure seamless client engagement and strategic alignment.
The Senior Product Manager will lead new client implementations, including discovery, solutioning, and technical configuration to ensure successful platform launches. Additionally, they will manage product roadmap development, using data to drive feature improvements and align strategic goals with client and end-user needs.
The Client Strategy Associate will manage day-to-day client engagement and leverage data analysis to drive program performance and value. They will collaborate with internal and external teams to optimize program rules, prescriber engagement, and patient experiences.
Lead the partnerships and integrations strategy by defining business requirements and a roadmap for external systems like EHRs and payers. Collaborate cross-functionally to scale infrastructure, improve operational efficiency, and mentor the product team.
The role focuses on managing the performance and accuracy of prescription processing across a partner pharmacy network. Key duties include resolving order escalations, performing data entry, and collaborating with cross-functional teams to ensure timely patient access to medication.
Clinical Support Associates act as the first point of contact for provider offices, pharmacies, and payers, managing 40–60 inquiries daily via phone and email regarding prescription support, status updates, and prior authorizations. Responsibilities include supporting prescription workflows, coordinating with internal and external partners to resolve bottlenecks, and accurately logging all system updates.
Own and maintain key product metrics while analyzing user behavior to generate insights that shape product strategy. Collaborate with cross-functional teams to drive a culture of data-informed decision-making.
