The Director of Operational Excellence will build and scale the infrastructure, processes, and systems to optimize the operations organization. They will lead the integration of AI and automation while overseeing quality functions and driving cross-functional accountability.
The Senior Product Manager will lead new client implementations, including discovery, solutioning, and technical configuration to ensure successful platform launches. Additionally, they will manage product roadmap development, using data to drive feature improvements and align strategic goals with client and end-user needs.
The Senior Marketing Manager will independently own the end-to-end strategy, execution, and optimization of product marketing and sales enablement functions. They will also shape content marketing strategy, including product launches, sales materials, and competitive messaging to drive commercial growth.
The Client Strategy Associate will manage day-to-day client engagement and leverage data analysis to drive program performance and value. They will collaborate with internal and external teams to optimize program rules, prescriber engagement, and patient experiences.
Lead the market and therapeutic area expansion strategy by linking business goals to product capability needs. Own the strategic roadmap for specialty pharmaceuticals and controlled substances while collaborating with cross-functional teams to scale infrastructure.
Lead the enterprise-wide quality program by defining strategies for AI-driven monitoring and automated quality controls to reduce manual auditing. Drive cross-functional accountability and execute continuous improvement initiatives to prevent operational errors upstream.
Lead the partnerships and integrations strategy by defining business requirements and a roadmap for external systems like EHRs and payers. Collaborate cross-functionally to scale infrastructure, improve operational efficiency, and mentor the product team.
The role focuses on managing the performance and accuracy of prescription processing across a partner pharmacy network. Key duties include resolving order escalations, performing data entry, and collaborating with cross-functional teams to ensure timely patient access to medication.
The specialist verifies patient insurance coverage and submits prior authorizations via electronic portals to ensure timely medication access. They also troubleshoot prescription processing with providers and document all activities within the operating system.
This role will lead key analyses to support company strategy and client decision-making, focusing on translating business goals into data analytics and developing visualizations and reporting tools to communicate insights. Responsibilities also include identifying data-driven opportunities for operational and product improvements and partnering on demand forecasting.
Tier 1 specialists handle all communications from patients regarding their prescriptions and the PhilRx process. They work collaboratively with leadership and teams to resolve issues promptly.
The Senior Implementation Manager will own the full-cycle enterprise client implementation from kickoff through activation, focusing on translating client goals into technical solution architecture and ensuring operational readiness across all internal teams. This involves leading discovery, designing program architecture, driving cross-functional execution for on-time delivery, and serving as a product subject matter expert.
Clinical Support Associates act as the first point of contact for provider offices, pharmacies, and payers, managing 40–60 inquiries daily via phone and email regarding prescription support, status updates, and prior authorizations. Responsibilities include supporting prescription workflows, coordinating with internal and external partners to resolve bottlenecks, and accurately logging all system updates.
Own and maintain key product metrics while analyzing user behavior to generate insights that shape product strategy. Collaborate with cross-functional teams to drive a culture of data-informed decision-making.
