The specialist conducts outbound calls to insurance carriers to verify patient benefits and coverage details. They are responsible for documenting this information and routing cases through the appropriate workflow based on the verification outcome.
PHIL
10 Remote Job Openings at PHIL
The specialist verifies patient insurance coverage and submits prior authorizations via electronic portals to ensure timely medication access. They also troubleshoot prescription processing with providers and document all activities within the operating system.
The coordinator acts as a technical liaison between prescribers, insurance payers, and pharmacies to resolve prescription hurdles and ensure patient access to therapy. They are responsible for researching order history, managing prior authorizations, and resolving complex claim rejections to optimize the patient experience.
The role serves as the primary point of contact for high-priority sales and client escalations to ensure timely resolution and maintain client trust. It involves coordinating cross-functional efforts across operations and pharmacy support to resolve complex prescription and access issues.
This role will lead key analyses to support company strategy and client decision-making, focusing on translating business goals into data analytics and developing visualizations and reporting tools to communicate insights. Responsibilities also include identifying data-driven opportunities for operational and product improvements and partnering on demand forecasting.
Tier 1 specialists handle all communications from patients regarding their prescriptions and the PhilRx process. They work collaboratively with leadership and teams to resolve issues promptly.
This role involves driving engagement with Healthcare Providers (HCPs) by building rapport, educating them on PHIL processes, and introducing new product launches via phone and digital communication. Key duties include explaining prescription lifecycles, handling escalations, and providing feedback to internal teams to improve the HCP experience.
The Senior Implementation Manager will own the full-cycle enterprise client implementation from kickoff through activation, focusing on translating client goals into technical solution architecture and ensuring operational readiness across all internal teams. This involves leading discovery, designing program architecture, driving cross-functional execution for on-time delivery, and serving as a product subject matter expert.
Clinical Support Associates act as the first point of contact for provider offices, pharmacies, and payers, managing 40–60 inquiries daily via phone and email regarding prescription support, status updates, and prior authorizations. Responsibilities include supporting prescription workflows, coordinating with internal and external partners to resolve bottlenecks, and accurately logging all system updates.
Own and maintain key product metrics while analyzing user behavior to generate insights that shape product strategy. Collaborate with cross-functional teams to drive a culture of data-informed decision-making.
