Serve as the first point of contact for customer inquiries across phone, chat, email, and web forms, resolving straightforward questions with approved resources and accurately documenting interactions. Classify and route issues to Support Engineering when needed, monitor queues and response targets, protect customer information, and flag documentation gaps or recurring issues.
The Technical Consultant designs and builds custom integrations between third-party systems and the nCino platform for financial institutions. They also document solutions, apply AI to integration design, and provide technical assistance during client implementations.
The Regional Vice President is responsible for driving net-new sales to financial institutions and expanding the company's footprint within existing accounts. This role involves managing complex sales cycles, building consensus among executive stakeholders, and collaborating with internal teams to deliver innovative financial solutions.
Support the design, development, testing, and release of software products by refining requirements, implementing solutions, troubleshooting complex work, and contributing to automated testing and code reviews. Collaborate across teams on product launches and customer improvements, maintain high-quality code and system hygiene, and use AI tools and capabilities to improve development efficiency and product quality.
The Implementation Consultant independently sets up and installs technical systems and business process solutions for clients. They also manage data mapping, create process documentation, and coordinate training for client users.
The Principal Technical Architect leads the installation of technical systems and provides leadership for integrations within the nCino/Force.com platform for financial institutions. They are responsible for designing solutions, documenting integration methodologies, and leveraging AI/ML capabilities to enhance system automation and operational efficiency.
The Regional Vice President is responsible for identifying prospective enterprise bank clients and driving the sales of the nCino Bank Operating System. They will manage complex sales cycles, build consensus among key stakeholders, and expand nCino's presence within existing accounts.
The Principal Technical Partner Relationship Manager is responsible for managing complex partner relationships, driving go-to-market strategies, and ensuring the ecosystem is equipped to sell and deliver nCino solutions. This role acts as a liaison between partners and internal departments like Sales, Product, and Engineering to foster growth and product feedback loops.
You will act as a trusted advisor leading pre-sales conversations, product demonstrations, and discovery sessions to identify business solutions for financial institutions. You will also collaborate with cross-functional teams including sales, product, and customer success to ensure a seamless experience for prospective clients.
The Strategic Account Manager is responsible for driving bookings and revenue growth within a set of named Independent Mortgage Bank accounts. They will manage the full sales cycle, identify new opportunities for expansion, and build strong relationships with key executive stakeholders.
