Provide empathetic, specialist support to vulnerable customers experiencing financial, mental, or physical health challenges. Act as an advisor to fellow team members on tone of voice and appropriate actions for sensitive customer interactions.
Lead PR activity in established European markets and develop and execute go-to-market PR strategies for new EU markets, including launch planning, resourcing, and day-to-day delivery. Manage media relationships, agencies, team members, and senior spokespeople while collaborating across functions and using data and local insights to strengthen communications.
Lead the oversight of Generative AI models and use cases to ensure they align with risk frameworks and customer interests. Collaborate with first-line teams to establish validation standards, playbooks, and monitoring processes for operational models.
Manage month-end close and group consolidation, produce insightful management commentary, and maintain the integrity of accounting systems, financial data, and the chart of accounts. Support audits and new-product accounting, assess accounting-standard changes, and improve financial control processes through technology, automation, and data analysis.
The Team Manager will lead a team of financial crime investigators, overseeing their professional development and performance in tasks like transaction monitoring and fraud prevention. They will also handle complex case escalations and contribute to operational improvements and hiring processes.
The Senior Service Analyst will use data-driven insights to optimize staffing for customer operations and service teams. Responsibilities include creating dashboards, performing root-cause analysis, managing incidents, and reporting to senior stakeholders.
You will lead the EU Data team to shape product strategy and build data foundations for new market expansion. You will also represent Data at the executive level to drive decision-making and foster a high-performing, cross-functional data culture.
You will lead the data strategy for a large domain, identifying and solving complex business problems while influencing senior leadership. You will also mentor data scientists and establish best practices for experimentation, modeling, and decision science across the organization.
You will apply quantitative analysis and data mining to understand user behavior and inform product strategy. Additionally, you will guide product teams in measuring key metrics and running A/B experiments to drive product improvements.
Lead complex, company-wide operational programs from strategy through to measurable outcomes. Drive organizational change by aligning technical delivery with operational goals and fostering collaboration across diverse teams.
You will lead the development and deployment of advanced machine learning models to enhance search, discovery, and personalization for over 15 million customers. You will act as a technical leader and individual contributor to build scalable, explainable AI solutions that solve complex financial problems.
The Senior Investigator will conduct complex anti-money laundering investigations and make high-risk business onboarding decisions. They will also provide financial crime expertise to operational teams and manage ongoing due diligence for high-risk accounts.
You will lead cross-functional squads to deliver technical outcomes while fostering engineering excellence and team growth. You are responsible for coaching engineers, managing stakeholder communication, and driving technical initiatives across the organization.
You will lead a cross-functional team of data scientists and analysts to drive product innovation and improve financial crime detection and prevention strategies. You will collaborate with product, risk, and engineering stakeholders to implement data-driven solutions and support the professional development of your team.
Lead, develop, and grow a team of data scientists while partnering with product and engineering leaders to shape strategy. Ensure data-driven decision-making is embedded across the business by applying rigorous analytical approaches to complex problems.
The Director of Product Design will lead design strategy for the Payments business area, partnering with Product and Engineering leadership to shape roadmaps and drive execution. They will also build and mentor a high-performing design team while championing design thinking and quality across the organization.
Define the product strategy and roadmap for Finance Infrastructure within the Payments Platform. Partner with Engineering and Finance teams to build scalable systems that support the bank's growth and regulatory needs.
The Director of Data, Payments will lead the data strategy for the payments division, driving product decisions and commercial optimization. They will manage a high-performing team of data professionals to ensure scalable, reliable, and data-driven payment experiences.
You will lead the development and deployment of advanced machine learning and GenAI models to enhance business banking experiences for SMEs. You will collaborate with cross-functional teams to identify high-impact opportunities and operationalize models within a cloud-native environment.
Lead the data strategy and evolve product offerings to simplify money management for customers. Collaborate with product, engineering, and research teams to set standards and drive data-informed decision-making.
You will lead the development of advanced machine learning models and human-in-the-loop systems to optimize customer operations and query resolution. You will also provide technical leadership within the ML discipline, mentoring team members and steering technical strategy across product squads.
You will define the roadmap for the Credit Platform and lead the evolution of infrastructure that supports credit valuation and decisioning. Additionally, you will hire, coach, and develop a high-performing team of Credit Analysts to drive technical excellence and organizational impact.
Lead the end-to-end planning and execution of payment product launches across multiple teams and disciplines. Manage program roadmaps, dependencies, and stakeholders to ensure operational effectiveness and speed of delivery.
Design and build an in-house banking platform focusing on resilient software and distributed systems. Collaborate across disciplines to solve challenges ranging from customer-facing products to underlying infrastructure and security.
Lead the design and deployment of advanced real-time ML models to detect financial crime and suspicious user behavior. Provide technical leadership and mentorship within the ML discipline while collaborating with cross-functional product squads.
Lead a distributed engineering organization to scale Monzo's banking operations across European markets. Partner with cross-functional leaders to define strategy, navigate regulatory requirements, and drive alignment across multiple product collectives.
Lead a team of ML scientists to define and execute the Borrowing ML roadmap for UK growth and EU expansion. Oversee the development of underwriting, pricing, and lifecycle decisioning models to improve commercial impact and strategic advantage.
Architect and govern the data layer for the Borrowing domain, transforming complex technical problems into scalable data products. Lead the design of reusable feature stores and infrastructure patterns to support analytics, ML, and regulatory reporting.
Lead the independent validation of credit decisioning models, including machine learning and NPV models, to ensure they are fit for purpose and governed. Provide challenge to model developers and improve the Model Risk Framework to align with regulatory guidelines.
Lead the creation of product visions and solve complex, ambiguous design challenges to improve customer experience. Drive improvements in design systems and mentor other designers to foster team growth.
This is a hands-on engineering leadership (IC) position where the engineer partners with Directors to shape technical and product direction across multiple squads (30-70+ engineers). Responsibilities include being hands-on in coding and architecture, leading complex systems design, and setting a high bar for technical excellence across the collective.
The Senior Engineering Manager will lead multiple teams and be responsible for structuring, organizing, and supporting their teams to deliver on their mission. They will also be accountable for the technical and delivery outcomes for their area.
As a Senior Engineering Manager, you will lead multiple teams and be responsible for structuring and supporting your team to deliver on their mission. You will also be accountable for the technical and delivery outcomes for your area.
As a backend engineer, you will collaborate with your team to build and support specific parts of Monzo's banking platform. You will work alongside various disciplines to solve interesting challenges and improve customer outcomes.
As a Senior Engineering Manager, you will lead multiple teams and be responsible for structuring, organizing, and supporting your team to deliver on their mission. You will also be accountable for the technical and delivery outcomes for your area.
As a product backend engineer, you will collaborate across disciplines to test hypotheses and make a difference to customers. You will work in a squad to build and support a particular part of Monzo.
The Payments Expert will handle complex payment-related issues, providing support to both customers and team members. They will also engage in interbank communications and manage various payment processes.
