You will lead a team of up to 12 senior investigators to ensure high-quality financial crime standards and operational efficiency. Your role involves providing technical coaching, managing professional development, and driving improvements in team performance.
The Director will lead global financial operations and control, ensuring robust transaction processing and the delivery of monthly close cycles. They will also serve as the primary operational counterpart for a multi-year finance automation program, managing team workflows and operational change management.
Execute customer lifecycle CRM journeys and campaigns across email, push notifications, and in-app channels, while monitoring performance and ensuring safe, accurate launches. Develop audience segmentation and test-and-learn campaigns with colleagues, and maintain documented processes and always-on campaigns.
You will manage relationships with offshore outsourcing partners to ensure high-quality service delivery, customer satisfaction, and effective risk management. Additionally, you will act as a bridge between Monzo and these partners, translating strategic business goals into actionable operational steps.
You will act as the primary bridge between Monzo and external partners to ensure operational excellence, quality, and risk management. This involves leading an oversight team, managing day-to-day service delivery, and translating strategic business goals into actionable processes for offshore partners.
The Partner Estate & Relationship Manager will own the ongoing relationship, contract management, and commercial performance for assigned operational and technical partners. They will lead partner governance, ensure risk-proportionate health oversight, and drive cross-functional collaboration to deliver shared operational outcomes.
The Partner Strategy and Delivery Manager will design and lead complex programmes to turn strategic priorities into actionable delivery roadmaps. They will coordinate cross-functional teams and external partners to ensure successful implementation, stabilisation, and handover to business-as-usual operations.
The Partner Risk Delivery Lead is responsible for implementing partner risk standards into daily operations and ensuring controls are effectively monitored and evidenced. This role involves managing risk records, coordinating assurance activities, and driving remediation actions across a global partner estate.
The Partner Programme Delivery Lead investigates operational issues and drives the execution of projects to improve partner performance. You will manage workstreams, analyze operational data, and collaborate with cross-functional teams to ensure successful project delivery and business-as-usual transitions.
You will drive strategic improvements for customers requiring additional support by leveraging data and operational insights to embed accessibility and inclusion into product design. You will also manage complex workstreams, navigate regulatory risks, and act as an escalation point for sensitive customer issues.
You will lead and develop a team of strategy analysts to improve vulnerability, accessibility, inclusion, and bereavement outcomes. You will act as a bridge between strategy and execution, collaborating with cross-functional teams to embed these considerations into products while ensuring regulatory compliance.
You will manage a portfolio of external partnerships to support vulnerable customers and translate insights into actionable product and service improvements. Additionally, you will oversee governance, risk, and data-led impact assessments to ensure partnerships deliver measurable value.
You will lead a diverse data team to drive marketing and product growth investments while setting the overall strategic direction for the Growth and Marketing collective. You will be responsible for crafting insights, developing data products, and building intelligent systems to inform global marketing and product growth strategies.
Manage month-end close and group consolidation, produce insightful management commentary, and maintain the integrity of accounting systems, financial data, and controls. Support audits and new product accounting, assess accounting-standard changes, and improve scalable finance processes through technology and automation.
You will lead the independent validation of credit decisioning models, including machine learning and NPV models, to ensure they are fit for purpose and well-governed. Additionally, you will provide oversight for broader credit risk models and partner with first-line teams to embed best practices across the organization.
Lead security programme projects, represent Security in cross-company initiatives and product launches, and help teams identify and manage security risks. Develop security policies and procedures, mentor Security Analysts, monitor emerging threats, and work with audit and risk teams to assess security controls.
You will own the product roadmap for internal risk and control platforms, designing and building automated workflows to replace manual processes. You will also lead AI adoption within the discipline and manage a team of data and automation specialists to deliver scalable risk intelligence solutions.
You will lead the global Fraud & Disputes Risk team to design and implement effective fraud controls across various banking products. This involves partnering with cross-functional teams to balance robust security measures with a seamless customer experience.
Lead independent validation of credit models across impairment, capital, stress testing, forecasting, credit decisioning, and unit economics, and challenge model-led risk assessments. Improve model governance and validation practices, develop reusable analytical tools, monitor model performance, and communicate findings to stakeholders and committees.
Lead Monzo’s global tax function and team, setting tax strategy and risk appetite while overseeing direct, indirect, employment, transfer pricing, and customer taxes. Advise on business and product developments, international expansion, tax authority matters, and the use of AI and automation to scale tax operations.
Lead the oversight of Generative AI models and use cases to ensure they align with risk frameworks and customer interests. Collaborate with first-line teams to establish validation standards, playbooks, and monitoring processes for operational models.
You will lead the EU Data team to shape product strategy and build data foundations for new market expansion. You will also represent Data at the executive level to drive decision-making and foster a high-performing, cross-functional data culture.
You will lead the data strategy for a large domain, identifying and solving complex business problems while influencing senior leadership. You will also mentor data scientists and establish best practices for experimentation, modeling, and decision science across the organization.
Lead complex, company-wide operational programs from strategy through to measurable outcomes. Drive organizational change by aligning technical delivery with operational goals and fostering collaboration across diverse teams.
You will lead cross-functional squads to deliver technical outcomes while fostering engineering excellence and team growth. You are responsible for coaching engineers, managing stakeholder communication, and driving technical initiatives across the organization.
Lead, develop, and grow a team of data scientists while partnering with product and engineering leaders to shape strategy. Ensure data-driven decision-making is embedded across the business by applying rigorous analytical approaches to complex problems.
You will lead a cross-functional team of data scientists and analysts to drive product innovation and improve financial crime detection and prevention strategies. You will collaborate with product, risk, and engineering stakeholders to implement data-driven solutions and support the professional development of your team.
The Director of Product Design will lead design strategy for the Payments business area, partnering with Product and Engineering leadership to shape roadmaps and drive execution. They will also build and mentor a high-performing design team while championing design thinking and quality across the organization.
The Director of Data, Payments will lead the data strategy for the payments division, driving product decisions and commercial optimization. They will manage a high-performing team of data professionals to ensure scalable, reliable, and data-driven payment experiences.
Lead the data strategy and evolve product offerings to simplify money management for customers. Collaborate with product, engineering, and research teams to set standards and drive data-informed decision-making.
