The Technical Support Engineer will monitor support queues, perform initial technical analysis of SaaS application issues, and provide timely resolutions to customers. They are also responsible for documenting interactions, creating knowledge base articles, and collaborating with internal teams to address recurring product issues.
Own the full new-business sales cycle for SMB and mid-market accounts in the North Central region to drive net-new ARR. Develop greenfield opportunities through outbound prospecting and partner collaboration while executing a strategic territory plan.
The BDR is responsible for sourcing and qualifying net-new pipeline opportunities across the North American territory using calls, emails, and social selling. They will partner with Account Executives to hand off qualified meetings and maintain territory pipeline health in Salesforce.
The Account Executive is responsible for driving net-new logo acquisition through outbound prospecting and managing the full sales cycle from discovery to close. They will also act as a market educator on AI security and provide field insights to refine the product and go-to-market strategy.
Design and build end-to-end backend solutions from scratch, integrating AI agents and LLM capabilities into security products. Lead technical decision-making and collaborate with cross-functional teams to turn research into production-ready AI application security tools.
