The CX Manager will design and orchestrate end-to-end customer journeys by analyzing feedback and VoC data to identify pain points. They will lead the implementation of CX roadmaps, systems, and service standards to foster a customer-centric culture across the organization.
Marqeta
27 Remote Job Openings at Marqeta
Lead the technical direction and architecture of the data platform, specifically focusing on the lakehouse and streaming ingestion. Build production-ready abstractions and tooling that enable other engineering teams to land data and publish datasets efficiently.
Lead the technical direction and architecture of the data platform, specifically focusing on the lakehouse and streaming ingestion. Build production-ready abstractions and tooling that enable other engineering teams to land data and build pipelines efficiently.
Serve as the first point of contact for customers to resolve complex technical issues and perform root cause analysis. Collaborate with Engineering and Product teams to manage software updates and provide feedback for product improvements.
Support the POD leader in managing key business accounts and coordinating the feedback and approval process for customer-facing materials. Create monthly customer-centric content and develop presentation materials for QBRs and executive briefings.
Lead the company's SEC reporting cycle, including 10-K, 10-Q, and 8-K filings, and serve as the primary author of the annual proxy statement. Provide comprehensive legal support to the Board of Directors and its committees while managing insider trading compliance and equity programs.
Lead the Network Operations team through a transition from physical data centers to a cloud-native architecture while maintaining 99.999% uptime. Manage corporate network infrastructure, AWS cloud networking, and strategic vendor relationships with colocation providers.
Lead the product vision and execution for the next generation issuance and processing platform, focusing on modernization, scalability, and service abstraction. Manage a team across core components like ledger, tokenization, and onboarding to drive customer value and platform performance.
Lead product security engineering for the payment platform and build the AI security program for generative AI and ML capabilities. Provide technical oversight for security architecture across enterprise and infrastructure domains.
Responsible for automating the lifecycle of AWS Aurora instances and building resilient, highly available database solutions for a global card issuing platform. This includes managing database partitioning, sharding, and performing root cause analysis to minimize incidents.
Responsible for automating the lifecycle of AWS Aurora instances and building highly available, resilient database solutions for a global card issuing platform. This includes managing database partitioning, sharding, and participating in a 24x7 on-call rotation.
Lead the design and execution of the Identity Platform, managing the full KYC/KYB lifecycle and regulatory compliance. Drive AI-first automation to reduce manual reviews and mentor a high-performing engineering team.
Lead underwriting strategies and refine credit policies for consumer and SMB credit card portfolios to minimize losses. Develop data-driven strategies and build KPI/KRI dashboards for senior management reporting.
The role involves designing and delivering software solutions for data infrastructure, including the data lakehouse, streaming, and orchestration platforms. The engineer will own components of the infrastructure, ensuring reliability and performance while mentoring junior team members.
Lead the implementation of cloud-native IAM strategies, focusing on IGA, PAM, and certificate lifecycle management within AWS. Automate identity provisioning and enforce least privilege principles across SaaS platforms and DevOps pipelines.
You will lead the documentation team to define and execute a strategy that translates complex financial systems into clear, actionable guidance for developers. This involves partnering with product and engineering teams to improve developer onboarding and integrating AI-driven workflows to scale content quality.
You will own the product strategy and roadmap for the tokenization platform, driving innovation and managing relationships with key partners like Visa, Mastercard, Apple, and Google. You will also translate network requirements into engineering specifications and lead cross-functional initiatives to ensure platform reliability and compliance.
The role involves leading the incident response program, serving as incident commander during security events, and proactively monitoring the environment for threats. You will also develop detection logic, mentor team members, and collaborate with cross-functional teams to improve security operations.
The Income Tax Senior Manager will oversee all U.S. and international quarterly and annual tax reporting, compliance, and provisions. They will also manage tax audits, transfer pricing calculations, and implement process improvements to ensure accuracy and efficiency.
The Production Support Engineer II acts as the first line of contact for customers, resolving complex technical issues and translating technical jargon for users. They also collaborate with engineering teams to manage software updates, bug fixes, and monitor production performance.
Define and drive the product strategy for new Stablecoin-based fintech products while aligning business goals with customer needs. Collaborate cross-functionally with engineering, design, and data teams to build, launch, and scale innovative embedded finance solutions.
The Principal Software Engineer will own the technical roadmap and author system designs for the core card issuing and payment processing platform. They will also mentor technical leads and drive high-impact initiatives to improve the performance, reliability, and cost-efficiency of the core engines.
The Senior Director of Talent Acquisition will define and execute the enterprise-wide talent strategy while serving as a strategic advisor to executive leadership. They will lead a global recruiting team to drive operational excellence, manage headcount planning, and shape the company's talent brand.
Senior Product Manager - Dashboard & Enterprise Operational Platforms
Marqeta
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Full Time
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2 months ago
Marqeta
Define and drive the roadmap for the Marqeta Dashboard and enterprise operational platforms. Build tools that streamline workflows across card management, transaction investigation, disputes, and operational controls.
This role involves leading enterprise-wide technology asset governance and lifecycle management programs, establishing comprehensive asset management frameworks, and driving initiatives to reduce technology debt and SaaS sprawl. The manager will collaborate cross-functionally to implement robust governance processes supporting cybersecurity, compliance, and operational efficiency.
The Senior Product Manager will own the product strategy and roadmap for Marqeta's tokenization platform, driving innovation and managing relationships with key partners like Visa, Mastercard, Apple, and Google. Responsibilities include launching new products, ensuring compliance, and delivering capabilities across provisioning, transaction processing, and token lifecycle management.
The Senior Account Manager will serve as the primary point of contact for a large global strategic account, ensuring seamless execution and high-quality client service through proactive communication and cross-functional teamwork. This role involves building strong customer relationships, identifying process improvements, driving incremental growth, and partnering internally to deliver timely solutions that support long-term account success.