The Services Engagement Manager will own the scoping and proposal creation process while managing Salesforce workflows to support professional services operations. They will also collaborate with cross-functional teams to ensure data integrity, accurate forecasting, and effective project delivery.
Lead the strategy and execution of the ELM Practice Management product, focusing on non-financial management and AI initiatives for corporate legal departments. Collaborate with engineering and UX teams to deliver roadmaps while serving as the primary voice of the customer.
Manage the full customer upsell motion and articulate the ROI of AI-driven capabilities to legal stakeholders. Lead high-level product demonstrations for C-suite executives to automate workflows and improve business outcomes.
Develop scalable and maintainable Javascript code for AWS services like Lambda and Fargate to support data-driven applications. Build and manage integrations between AWS and the Salesforce platform, including the design of RESTful APIs and infrastructure-as-code templates.
Manage a portfolio of existing clients to ensure retention and drive growth through upsell and expansion opportunities. Collaborate cross-functionally to deliver value and ensure clients achieve measurable results using the Litify platform.
