Manage a portfolio of 15-20 enterprise accounts to drive software adoption, ensure retention, and identify expansion opportunities. Act as a Salesforce and Litify expert to provide best practices and creative solutions for legal clients.
Litify
6 Remote Job Openings at Litify
Manage a portfolio of 12-16 enterprise accounts to drive software adoption, ensure retention, and identify expansion opportunities. Act as a Salesforce and Litify expert to provide best practices and creative problem solving for clients.
Lead the end-to-end design for Docrio and Matters & Intakes products, managing everything from problem framing to high-fidelity design and release QA. Collaborate with Product Management, Engineering, and customers to conduct research and ensure designs are feasible and performant.
Lead the implementation and configuration of the Litify platform for clients while managing the full project lifecycle. Drive timelines, budgets, and resource allocation to ensure successful on-time delivery and client satisfaction.
Lead the transition to an AI-first QA model by validating AI-generated test results and performing targeted exploratory testing. Develop and maintain a scalable automation suite using Playwright to achieve high test coverage.
Provide Tier 1 technical support for Litify and Salesforce products by debugging complex issues and reproducing bugs in sandboxes. Collaborate with Customer Success Managers and create knowledge base articles and video walkthroughs for clients.
