The Principal Software Engineer will lead technical architecture and drive engineering standards across the organization while championing AI-assisted development. They will collaborate with cross-functional teams to design scalable systems and mentor engineers to foster a culture of technical excellence.
Drive revenue growth through high-volume outbound outreach to warm leads and pitch services to pet owners. Manage and track sales pipelines in the CRM while collaborating with leadership to refine conversion strategies.
You will assist customers via phone, email, and chat by answering questions about products and orders while providing empathetic, high-quality support. You are expected to take ownership of customer concerns and proactively offer solutions to ensure a delightful experience.
Serve as a technical leader responsible for architecting scalable systems and driving the adoption of AI throughout the software development lifecycle. Collaborate cross-functionally to translate business requirements into technical solutions while mentoring engineers and raising operational excellence.
Conduct high-volume outbound calls to prospective pet owners to introduce Koala Health's services and convert them into clients. Manage outreach activity using internal tools and provide feedback to refine acquisition strategies.
This role involves managing the entire sales cycle with veterinary practices, from initial outreach and demos to closing deals and onboarding clients onto the home delivery pharmacy solution. The manager will also proactively identify customer needs and maintain current knowledge of animal health industry trends.
