Build and maintain Jane's end-to-end customer data infrastructure, including event pipelines, source integrations, and CDP tooling. Establish instrumentation standards and manage identity resolution and attribution within healthcare compliance constraints.
Jane
33 Remote Job Openings at Jane
Manage complex client SEO escalations and identify strategic patterns to improve outcomes across a portfolio of 300+ clinics. Develop the SEO Representative team through coaching and optimize internal workflows and documentation.
Manage and scale SEO strategies across a portfolio of over 300 healthcare clinics while handling complex client escalations. Lead and upskill the SEO Representative team by improving internal workflows and providing technical guidance.
Lead and coach a team of approximately eight customer support representatives using a structured coaching model to improve performance and growth. Manage complex customer escalations and partner cross-functionally to improve workflows and reduce friction.
Lead the Onboarding team in shipping rapid experiments to improve customer activation and retention rates. Partner across product domains to remove friction and mentor the team on integrating generative AI tools into their workflow.
Lead the go-to-market strategy and execution for AI-powered payment products, translating complex capabilities into customer-centric value propositions. Drive pricing and packaging strategies while aligning cross-functional teams to improve product adoption and revenue.
Lead the go-to-market strategy and execution for AI-powered platform products, translating complex capabilities into customer-centric value propositions. Drive pricing and packaging strategies while aligning cross-functional teams to improve product adoption and revenue.
Lead the go-to-market strategy and execution for AI-powered payment products, translating complex capabilities into customer-centric value propositions. Drive pricing and packaging strategies while aligning cross-functional teams to improve product adoption and revenue.
Lead the product strategy for infrastructure, software enablement, and customer-facing platform surfaces. Build and grow a team of senior product managers while translating technical complexity into actionable narratives for business leaders.
Lead the BI and analytics capabilities by developing a comprehensive data strategy and managing the analytics pipeline. Partner with senior leadership and cross-functional teams to drive data-informed decision-making and elevate data literacy across the organization.
Manage the operational engine of the employee experience, focusing on data integrity and the employee lifecycle. Drive continuous improvement of People Operations processes to increase efficiency and scalability across the organization.
Design and own the vulnerability engineering pipeline to automate the flow from threat intelligence to actionable remediation for developers. Partner with development teams to provide validated security findings and lead the integration of AI-powered tooling into security workflows.
The role focuses on optimizing the company's SaaS portfolio by managing vendor relationships, negotiating contracts, and reducing tooling redundancy. You will design scalable frameworks for tool requests and implement AI-powered automations to streamline governance and procurement.
Design intuitive clinical documentation experiences and AI-assisted workflows to reduce friction for healthcare practitioners. Lead the design process by grounding decisions in research and aligning cross-functional stakeholders through storytelling.
The role involves owning complex SQL/dbt modeling and building Looker dashboards to provide actionable financial insights for the Finance and Payments teams. You will be responsible for maintaining core financial datasets and ensuring data accuracy for revenue and billing reporting.
Lead the development of AI-powered communication experiences and the AI Receptionist product as a player-coach. Collaborate with Product and Design teams to iterate on customer-facing features and foster a curious, adaptable team environment.
The Director of Business Systems will own the configuration, integration, and stewardship of the company's tool landscape to ensure a coherent data architecture. This includes leading tool selection, establishing configuration standards, and building the middleware layer to connect GTM and internal systems.
Lead the product strategy for infrastructure, software enablement, and customer-facing platform surfaces. Build and grow a team of senior product managers while translating technical complexity into actionable narratives for business leaders.
Build and manage operational systems for the partner ecosystem, overseeing the process from intake and evaluation to launch. Coordinate go-to-market strategies and technical integration scoping between partners and internal technical teams.
You will design cohesive, end-to-end payment experiences that simplify financial management for clinics of all sizes. This involves leading user research, managing stakeholders, and applying systems thinking to turn ambiguous problems into intuitive, trustworthy solutions.
The Senior Product Manager will define and articulate a clear vision for Clinic Marketing while building a strong business case for future investments. They will also lead cross-functional teams to deliver improvements to marketing APIs and partner integrations to support clinic growth.
You will establish and scale the UX research practice by building systems, tools, and shared practices to ensure research informs product decisions. Additionally, you will conduct high-quality research while coaching cross-functional teams to integrate customer insights into their daily workflows.
You will own the product roadmap for patient intake forms, consents, and surveys while integrating AI-powered experiences to improve clinical workflows. You will collaborate across design, engineering, and data teams to deliver iterative, high-impact solutions that enhance the patient and practitioner experience.
Build and maintain production infrastructure on AWS EKS using Terraform and Helm to support developer platform reliability. Develop self-service capabilities and GitOps pipelines to streamline the deployment process from development to production.
You will lead and grow a high-performing engineering team while partnering with product and design to deliver impactful, customer-facing solutions. You are also responsible for raising the bar on technical quality, accountability, and the strategic integration of AI into team practices.
The role involves taking ownership of significant product and technical challenges, driving them from initial ambiguity through to high-quality delivery to improve clinic-patient communication. Responsibilities also include collaborating across engineering, product, and design teams, contributing across the full stack, and mentoring team members.
The Staff Mobile Developer will own the architecture and technical direction for the Jane AI mobile experience, making foundational decisions to ensure scalability. Key duties include driving critical performance improvements across AI and audio pipelines and building robust offline sync capabilities.
The role involves moving the team from idea to validated learning quickly by shipping experiments, measuring results, and partnering across product domains to resolve activation challenges. The Staff Developer will also be responsible for lifting the team's AI literacy and making architectural decisions that balance speed with sustainability.
This role involves leading a team focused on Clinical Forms and e-prescription integration, shaping medication workflows and patient intake forms while balancing mature product support with new discovery work. The manager will build and grow a high-performing senior team through coaching, ensuring consistent delivery of customer outcomes while maintaining technical health and sustainability.
The role involves leading data-informed experimentation to improve the top-of-funnel experience, reducing friction and increasing activation for new clinics joining Jane. This includes partnering cross-functionally to deliver measurable improvements in acquisition and early retention while shaping the technical direction of the Sign Up and Demo space.
This role blends customer support, sales, and onboarding, requiring the representative to lead demos, conduct onboarding calls, and provide real-time support and troubleshooting across phone, chat, and video channels. The primary focus is deeply understanding clinic needs, solving real problems, and ensuring practitioners maximize the use of the Jane platform.
In this role, you will deliver high-quality billing support to U.S. customers while helping shape the growth and operation of the billing service. You will be responsible for submitting claims, following up on denials, posting payments, and identifying process improvements.
Deliver a unified messaging experience that integrates secure messaging, SMS, and future channels into a reliable workflow. Raise the technical bar within the Communications group by modeling strong Ruby and web application design.