The Technical Support Specialist will own the end-to-end customer support experience, managing incoming requests and coordinating with engineering teams for complex issues. They will also build and maintain a comprehensive knowledge base and help center to improve support efficiency and self-service capabilities.
The Production Support Engineer will investigate and reproduce complex technical issues, providing clear findings and implementing small, safe fixes. They will also manage support tooling, maintain documentation, and participate in an on-call rotation to ensure efficient incident resolution.
The Field Engineer will own the technical implementation of client-specific solutions, including coding, testing, and deploying integrations within enterprise environments. They will also collaborate with internal teams to turn recurring customer requirements into reusable tools and platform improvements.
You will own specific product surfaces end-to-end, managing the problem, specification, trade-offs, and launch. You will work closely with engineers and designers to ship AI-native products while using data to track adoption and downstream outcomes.
You will lead the development of a unified platform core by extracting shared capabilities from existing products to improve scalability and efficiency. This role involves setting technical standards, mentoring a distributed engineering team, and ensuring robust system architecture across multiple enterprise clients.
You will lead the development of agentic AI automation products from concept to deployment, ensuring they are trustworthy and compliant for enterprise financial institutions. You will own the product roadmap, define governance frameworks, and collaborate closely with engineering and compliance teams to ship high-impact solutions.
The Enterprise Account Executive will own the full sales cycle, from prospecting and qualification to negotiation and closing high-value deals. They will build and manage a territory strategy across enterprise and BFSI accounts while developing relationships with senior decision-makers.
The Director of People will lead high-velocity technical talent acquisition and build a data-driven People operations engine to support global scaling. They will also design performance frameworks and culture-reinforcement mechanisms to ensure organizational health during rapid growth.
You will own the end-to-end design process for core product areas, from initial problem framing and research to prototyping and final implementation. You will collaborate closely with product and engineering teams to create novel AI interaction patterns and scale the company's agentic design system.
Develop and ship AI-driven sales enablement products, including LLM orchestration, RAG pipelines, and real-time voice features. Design and implement agentic workflows while integrating with CRM systems and enterprise data sources.
Build and maintain automated testing frameworks for AI voice and chat agents, focusing on LLM output quality and RAG pipelines. Own the release quality process by establishing CI/CD gates and conducting regression strategy for AI-native products.
