Design and execute a global retention and loyalty strategy to increase repeat purchase rates among 10 million customers. Lead the development of referral programs and personalized lifecycle journeys to optimize lifetime value.
Holafly
62 Remote Job Openings at Holafly
Lead and scale the AI and automation strategy across the customer experience landscape to improve resolution rates and brand loyalty. Manage a technical team and oversee the architecture of chatbot and agent-facing tools while ensuring AI governance and vendor performance.
Manage the end-to-end onboarding and activation process for global travel partners to drive revenue generation. Provide operational support through CRM management, ticket coordination via Jira, and performance tracking.
Lead the strategic direction and optimization of global email and push campaigns across 20+ markets to drive growth. Establish KPI frameworks and execute a rigorous experimentation roadmap to improve conversion rates and LTV.
Manage high-impact customer cases, including reviews, refund requests, and GDPR data subject rights. Collaborate with cross-functional teams and utilize AI tools to improve operational efficiency and customer satisfaction.
The Affiliate Manager will lead the global expansion strategy by recruiting and managing a high-performing network of partners in Spanish and LATAM markets. They will optimize partner performance against key metrics like Revenue and ROAS while ensuring brand compliance.
Lead the strategic direction and optimization of global email and push campaigns across 20+ markets to drive growth. Establish KPI frameworks and execute a rigorous experimentation roadmap to improve conversion rates and LTV.
Drive growth in the Hispanic market by recruiting and managing a portfolio of strategic affiliate partners. Optimize partner performance through data-driven campaigns and maintain high-value relationships to maximize revenue.
Lead and mentor a team of Digital Account Executives to scale affiliate divisions in the UK and Australian markets. Drive revenue growth through strategic partnerships, data-driven optimization, and high-level negotiations with macro-publishers.
Convert inbound live chat interactions into sales by acting as a trusted advisor for global travellers. Focus on maximizing customer value through strategic upselling and optimizing the buying journey to drive revenue growth.
The Director of Repeat Revenue will design and execute a global retention strategy to increase the repeat purchase rate among Holafly's customer base. They will also build and scale referral programs and develop a loyalty proposition tailored to the travel context.
Lead the end-to-end incident lifecycle for critical telecommunications services to ensure rapid recovery and network resilience. Manage technical interfaces with global MNO providers and drive post-mortem analyses to implement structural improvements.
Lead the execution and optimization of provider integrations and affiliate networks to accelerate global revenue. Bridge the gap between business strategy and technical delivery by coordinating across Product, Engineering, and Marketing teams.
Lead the global retention and loyalty strategy to increase repeat purchase rates and LTV for a large B2C customer base. Build and scale referral programs and loyalty architectures while managing a dedicated retention team.
The Retention Manager will architect the subscription growth framework by identifying activation metrics and habit loops to drive subscriber health. They will lead churn interventions and execute cross-functional experiments across product and CRM channels to improve retention.
Build and optimize mission-critical microservices and scalable APIs using Python and Django. Focus on eliminating technical debt, implementing quality frameworks, and collaborating with global teams to translate business logic into technical solutions.
The role focuses on driving growth strategies and optimizing business performance for subscription-based plans through data-driven insights. Responsibilities include building a centralized metrics hub and automating workflows to shift focus toward strategic execution.
Identify and close high-value strategic partnerships within the Spanish travel ecosystem to drive revenue growth. Manage the full partnership lifecycle from sourcing and negotiation to launch and scaling of strategic accounts.
Identify and close high-value strategic partnerships within the Italian travel ecosystem to drive revenue growth. Manage the full partnership lifecycle from sourcing and negotiation to launch and scaling of strategic accounts.
Manage the end-to-end onboarding and activation process for global travel partners to drive revenue generation. Provide operational support through CRM management, ticket coordination via Jira, and performance tracking.
Design and review highly available, resilient distributed architectures for a high-traffic platform serving millions of users. Lead architectural decisions, define API standards, and guide engineering squads across the full technology stack.
Drive growth in the US and Canadian markets by recruiting and managing a portfolio of strategic affiliate partners. Optimize partner performance through data-driven campaigns and maintain high-value relationships to maximize revenue.
The QA Engineer will design and maintain automated test frameworks for Web and Mobile platforms using Cypress and Maestro. They will collaborate with Product Owners to define acceptance criteria and manage regression suites within CI/CD pipelines.
The role focuses on transforming raw marketing data into actionable insights to optimize customer acquisition and retention. Key duties include building automated KPI dashboards and developing attribution models to guide budget allocation.
Resolve complex connectivity and eSIM issues via chat, email, and video to ensure seamless user experiences. Collaborate with internal teams to eliminate recurring pain points and optimize support workflows to increase customer loyalty.
Own the analytical view of the Recurrence P&L by identifying growth patterns and leakage across markets and cohorts. Bridge the gap between marketing activities and recurrence revenue while presenting actionable insights to executive leadership.
The analyst will evaluate customer interactions across multiple channels to ensure adherence to quality standards and provide coaching to agents. They will also track quality metrics, identify trends, and collaborate with leadership to improve operational workflows.
Lead the end-to-end execution of strategic CX projects and manage high-impact service disruptions. Architect and implement BPO partner ecosystems to scale global service delivery models.
Drive growth in the German market by recruiting and managing a portfolio of strategic affiliate partners. Monitor performance metrics like ROAS and AOV to optimize revenue and ensure brand compliance.
Drive growth in the UK and Australian markets by recruiting and managing a portfolio of strategic affiliate partners. Optimize partner performance through data-driven campaigns and maintain high-value relationships to maximize revenue.
Resolve complex connectivity and eSIM issues via chat, email, and video to ensure seamless user experiences. Collaborate with internal teams to eliminate recurring pain points and optimize support workflows.
Lead day-to-day customer support operations and manage a team of leads and agents to ensure world-class service delivery. Oversee workforce planning, process efficiency, and the optimization of support tools in collaboration with Product and QA teams.
The role involves transforming complex datasets into actionable insights through cleaning, analysis, and the creation of impactful visualizations. Additionally, the analyst will train business units on BI tools and advise them on leveraging data for informed decision-making.
Build and scale high-performance ETL/ELT pipelines and data services to convert raw connectivity data into actionable intelligence. Develop APIs using FastAPI and manage data transformations with DBT to optimize warehouse performance.
Lead the technical evolution of the platform by architecting scalable features in a Monorepo environment. Drive quality through high-coverage testing and optimize delivery cycles using AI-driven automation.
The Product Designer creates end-to-end digital experiences by balancing user needs, business goals, and technical feasibility. They are responsible for UX/UI design, interpreting behavior metrics, and collaborating cross-functionally to optimize the product.
Design and operate GCP cloud foundations and GKE clusters while automating infrastructure via Terraform and Ansible. Implement security-first practices including least-privilege IAM and optimize CI/CD pipelines for secure deployments.
Develop and optimize mission-critical microservices and high-performance APIs to support a global connectivity platform. Collaborate with Product and QA teams to resolve technical debt and implement scalable technical solutions.
Resolve complex connectivity and eSIM issues across chat, email, and video to ensure seamless user experiences. Collaborate with internal teams to eliminate recurring pain points and optimize support workflows to maintain high satisfaction metrics.
Develop and execute go-to-market strategies to acquire new corporate and enterprise accounts in Spain. Manage the full sales cycle from lead qualification and solution positioning to contract negotiation and closing.
Build and maintain scalable dashboards to track core performance metrics like ROAS, CAC, and LTV for app growth teams. Conduct deep-dive analyses on user acquisition, ASO, and full-funnel behavior to optimize marketing budgets and product releases.
The Legal Operations Assistant will optimize legal workflows using tools like Jira to ensure rapid responses to internal queries and regulatory requests, while also driving operational speed by managing the end-to-end contract signature process via DocuSign.
The UX Researcher will align research initiatives with business goals to de-risk strategic product decisions and identify market opportunities through proactive research proposals. Key duties include leading end-to-end mixed-method studies and translating complex data into compelling narratives to influence cross-functional teams.
The QA Engineer will drive the quality strategy by collaborating on Acceptance Criteria definition and building robust, automated test frameworks for Web (Cypress) and Mobile (Maestro) platforms. Responsibilities also include managing automated regression suites in CI/CD and performing end-to-end validation via API and database testing.
The mission is to drive growth through strategic affiliate partnerships and campaigns, leveraging travel industry expertise to create data-driven promotions maximizing revenue. Responsibilities include growing existing collaborations, recruiting new partners, managing negotiations, monitoring performance, and ensuring compliance.
This role involves owning the end-to-end execution of the Chief Customer Experience Officer's highest-priority projects, requiring strategic thinking, data diagnosis, and cross-functional orchestration to deliver measurable impact. The individual will also be responsible for building business cases, communicating progress to leadership, and redesigning underperforming processes for global scale.
The mission is to drive growth through strategic affiliate partnerships and campaigns, leveraging travel industry expertise to create data-driven promotions maximizing revenue across English-speaking markets, focusing on the US and Canada. Responsibilities include growing existing collaborations, recruiting new partners, managing accounts from negotiation to integration, monitoring performance, and executing local strategies.
The role involves acting as a strategic link between Finance and Marketing/Product teams, translating data into actionable roadmaps to drive operational excellence and global scaling efforts. Key duties include co-creating budgets, analyzing ROI for marketing and product features, building financial models for new initiatives, and streamlining reporting processes.
The International Tax Manager will design and implement a scalable global tax strategy aligned with the company's expansion roadmap and establish transfer pricing policies for compliance. This role involves advising the executive team on tax impacts of strategic initiatives and optimizing corporate structure to manage effective tax rates.
The analyst will architect scalable, automated Looker/BigQuery dashboards to serve as the single source of truth for team performance and customer health metrics. They will also drive strategic insights by performing deep-dive analyses and building quantified business cases for operational improvements.
The analyst will bridge the gap between complex datasets and strategic execution, ensuring business decisions are backed by actionable intelligence to fuel global scaling. Key duties include translating business needs into data products, architecting intuitive dashboards, and driving data literacy across the organization.
The engineer will be the technical engine for the global connectivity platform, focusing on building and optimizing mission-critical microservices using Python and Django, while also owning the development of high-performance APIs.
The Data and Business Analyst will translate business needs into scalable data products by liaising between stakeholders and technical teams, and will architect intuitive dashboards for autonomous departmental performance tracking. They will also uncover growth opportunities through complex dataset interpretation and provide proactive, consultative recommendations.
The PR Specialist will define the executive voice and strategic messaging for C-suite leaders, securing high-impact media placements and preparing leaders for press interactions. This role also involves owning the internal blog, crafting thought leadership content, and securing speaking engagements at top-tier international conferences.
As Pricing Manager, you will set a pricing framework and deploy a robust experimentation system for price testing. You will also build and mentor a high-performing pricing team and collaborate with various departments to align pricing decisions.
The Pricing Analyst will lead opportunity discovery and validation, ensuring metric consistency and optimizing margins. They will also drive pricing experimentation and analyze price elasticity trends to guide strategic adjustments.
Develop and execute go-to-market strategies targeting B2B accounts in the US and Mexico, while identifying, qualifying, and pursuing new business opportunities across various segments within EMEA. Lead contract negotiations and build trusted relationships with senior stakeholders to drive profitable revenue growth.
As a Mid Frontend Developer, you will architect and develop scalable web interfaces to enhance the booking experience for global travellers. You will also mentor peers and collaborate with stakeholders to translate business requirements into technical solutions.
You will lead opportunity discovery and validation, ensuring metric consistency and optimizing margins. Additionally, you will drive pricing experimentation and analyze price elasticity trends to guide strategic adjustments.
The Pricing Manager will lead opportunity discovery and validation, ensuring metric consistency and optimizing margins. They will also drive pricing experimentation and analyze price elasticity trends to guide strategic adjustments.
As a Mid Frontend Developer, you will architect and develop scalable web interfaces, ensuring a high-performance booking experience for global travellers. You will also mentor peers and collaborate with stakeholders to translate business requirements into technical solutions.
Define the architectural backbone and scalability of Holafly’s data ecosystem. Enable data-driven decision-making that impacts millions of travellers worldwide.
