Convert inbound live chat interactions into sales by acting as a trusted advisor for global travellers. Focus on maximizing customer value through strategic upselling and removing friction in the buying journey.
Holafly
62 Remote Job Openings at Holafly
The role focuses on optimizing partner performance by providing strategic content feedback and developing educational resources to boost ROI. It involves analyzing channel health and executing nurturing strategies to increase affiliate retention and brand advocacy.
The Retention Manager will architect the subscription growth framework by identifying activation metrics and habit loops to drive subscriber health. They will lead churn interventions and execute cross-functional experiments across product and CRM channels to improve retention.
Build and optimize mission-critical microservices and scalable APIs using Python and Django. Focus on eliminating technical debt, implementing quality frameworks, and collaborating with global teams to translate business logic into technical solutions.
Develop and optimize AI bots and LLMs to maximize automated resolution rates and improve customer satisfaction. Architect seamless human-agent handovers by ensuring complete context and interaction history are passed to support teams.
The role focuses on driving growth strategies and optimizing business performance for subscription-based plans through data-driven insights. Responsibilities include building a centralized metrics hub and automating workflows to shift focus toward strategic execution.
Identify and close high-value strategic partnerships within the Spanish travel ecosystem to drive revenue growth. Manage the full partnership lifecycle from sourcing and negotiation to launch and scaling of strategic accounts.
Identify and close high-value strategic partnerships within the Italian travel ecosystem to drive revenue growth. Manage the full partnership lifecycle from sourcing and negotiation to launch and scaling of strategic accounts.
Manage the end-to-end onboarding and activation process for global travel partners to drive revenue generation. Provide operational support through CRM management, ticket coordination via Jira, and performance tracking.
Design and review highly available, resilient distributed architectures for a high-traffic platform serving millions of users. Lead architectural decisions, define API standards, and guide engineering squads across the full technology stack.
Monitor global network availability using Zabbix and resolve technical anomalies related to eSIM and roaming. Act as a technical bridge between Customer Service and L2 engineering to ensure uninterrupted data connectivity for travelers.
Drive growth in the US and Canadian markets by recruiting and managing a portfolio of strategic affiliate partners. Optimize partner performance through data-driven campaigns and maintain high-value relationships to maximize revenue.
The QA Engineer will design and maintain automated test frameworks for Web and Mobile platforms using Cypress and Maestro. They will collaborate with Product Owners to define acceptance criteria and manage regression suites within CI/CD pipelines.
The role focuses on transforming raw marketing data into actionable insights to optimize customer acquisition and retention. Key duties include building automated KPI dashboards and developing attribution models to guide budget allocation.
Resolve complex connectivity and eSIM issues via chat, email, and video to ensure seamless user experiences. Collaborate with internal teams to eliminate recurring pain points and optimize support workflows to increase customer loyalty.
Design and optimize automated customer journeys across email, push, SMS, and WhatsApp to improve retention and LTV. Collaborate with technical teams to integrate data via APIs and webhooks and translate business needs into CRM requirements.
The analyst will evaluate customer interactions across multiple channels to ensure adherence to quality standards and provide coaching to agents. They will also track quality metrics, identify trends, and collaborate with leadership to improve operational workflows.
Lead the end-to-end execution of strategic CX projects and manage high-impact service disruptions. Architect and implement BPO partner ecosystems to scale global service delivery models.
Lead and mentor a remote global customer support team to ensure high-quality service and achievement of KPIs. Monitor real-time performance and serve as a bridge between frontline agents and management to optimize operational excellence.
Own the analytical view of the Recurrence P&L by identifying growth patterns and leakage across markets and cohorts. Bridge the gap between marketing activities and recurrence revenue while presenting actionable insights to executive leadership.
Drive growth in the German market by recruiting and managing a portfolio of strategic affiliate partners. Monitor performance metrics like ROAS and AOV to optimize revenue and ensure brand compliance.
Drive growth in the UK and Australian markets by recruiting and managing a portfolio of strategic affiliate partners. Optimize partner performance through data-driven campaigns and maintain high-value relationships to maximize revenue.
Resolve complex connectivity and eSIM issues via chat, email, and video to ensure seamless user experiences. Collaborate with internal teams to eliminate recurring pain points and optimize support workflows.
Lead day-to-day customer support operations and manage a team of leads and agents to ensure world-class service delivery. Oversee workforce planning, process efficiency, and the optimization of support tools in collaboration with Product and QA teams.
Resolve complex connectivity and eSIM issues via chat, email, and video to ensure seamless user experiences. Collaborate with internal teams to eliminate recurring pain points and optimize support workflows to maintain high satisfaction metrics.
The UI Designer will own and govern the company's Design System, ensuring consistency across all digital products. They are responsible for delivering high-fidelity interactions, animations, and pixel-perfect specifications for Product Designers and Developers.
The role involves transforming complex datasets into actionable insights through cleaning, analysis, and the creation of impactful visualizations. Additionally, the analyst will train business units on BI tools and advise them on leveraging data for informed decision-making.
Build and scale high-performance ETL/ELT pipelines and data services to convert raw connectivity data into actionable intelligence. Develop APIs using FastAPI and manage data transformations with DBT to optimize warehouse performance.
Design and operate GCP cloud foundations and GKE clusters while automating infrastructure via Terraform and Ansible. Implement security-first practices including least-privilege IAM and optimize CI/CD pipelines for secure deployments.
The Product Designer creates end-to-end digital experiences by balancing user needs, business goals, and technical feasibility. They are responsible for UX/UI design, interpreting behavior metrics, and collaborating cross-functionally to optimize the product.
Lead the technical evolution of the platform by architecting scalable features in a Monorepo environment. Drive quality through high-coverage testing and optimize delivery cycles using AI-driven automation.
Develop and optimize mission-critical microservices and high-performance APIs to support a global connectivity platform. Collaborate with Product and QA teams to resolve technical debt and implement scalable technical solutions.
The role involves architecting a long-term strategic roadmap to transition the organization from reactive to proactive project execution. The manager will synchronize cross-functional teams and maintain visibility on project health and resource bottlenecks.
Resolve complex connectivity and eSIM issues across chat, email, and video to ensure seamless user experiences. Collaborate with internal teams to eliminate recurring pain points and optimize support workflows to maintain high satisfaction metrics.
Design and execute the global go-to-market strategy and market prioritization frameworks to accelerate international revenue. Collaborate with Product and Marketing teams to drive localization and present strategic recommendations to senior leadership.
Establish and scale ITIL4 Service and Change Management practices to ensure operational excellence with mobile service providers. Manage provider performance, SLA compliance, and business continuity planning for a 24/7 global connectivity service.
Develop and execute go-to-market strategies to acquire new corporate and enterprise accounts in Spain. Manage the full sales cycle from lead qualification and solution positioning to contract negotiation and closing.
Build and maintain scalable dashboards to track core performance metrics like ROAS, CAC, and LTV for app growth teams. Conduct deep-dive analyses on user acquisition, ASO, and full-funnel behavior to optimize marketing budgets and product releases.
Lead the negotiation and drafting of high-value commercial, marketing, and strategic partnership agreements to support global expansion. Provide legal guidance on technology, consumer law, and data protection to mitigate corporate risk across international jurisdictions.
Architect sophisticated workflows and automation rules to optimize global productivity and team velocity. Lead the strategic implementation of Jira Service Management and maintain platform hygiene through regular audits and governance.
The UX Researcher will align research initiatives with business goals to de-risk strategic product decisions and identify market opportunities through proactive research proposals. Key duties include leading end-to-end mixed-method studies and translating complex data into compelling narratives to influence cross-functional teams.
The Legal Operations Assistant will optimize legal workflows using tools like Jira to ensure rapid responses to internal queries and regulatory requests, while also driving operational speed by managing the end-to-end contract signature process via DocuSign.
The QA Engineer will drive the quality strategy by collaborating on Acceptance Criteria definition and building robust, automated test frameworks for Web (Cypress) and Mobile (Maestro) platforms. Responsibilities also include managing automated regression suites in CI/CD and performing end-to-end validation via API and database testing.
The mission is to drive growth through strategic affiliate partnerships and campaigns, leveraging travel industry expertise to create data-driven promotions maximizing revenue. Responsibilities include growing existing collaborations, recruiting new partners, managing negotiations, monitoring performance, and ensuring compliance.
This role involves owning the end-to-end execution of the Chief Customer Experience Officer's highest-priority projects, requiring strategic thinking, data diagnosis, and cross-functional orchestration to deliver measurable impact. The individual will also be responsible for building business cases, communicating progress to leadership, and redesigning underperforming processes for global scale.
The mission is to drive growth through strategic affiliate partnerships and campaigns, leveraging travel industry expertise to create data-driven promotions maximizing revenue across English-speaking markets, focusing on the US and Canada. Responsibilities include growing existing collaborations, recruiting new partners, managing accounts from negotiation to integration, monitoring performance, and executing local strategies.
The role involves acting as a strategic link between Finance and Marketing/Product teams, translating data into actionable roadmaps to drive operational excellence and global scaling efforts. Key duties include co-creating budgets, analyzing ROI for marketing and product features, building financial models for new initiatives, and streamlining reporting processes.
The International Tax Manager will design and implement a scalable global tax strategy aligned with the company's expansion roadmap and establish transfer pricing policies for compliance. This role involves advising the executive team on tax impacts of strategic initiatives and optimizing corporate structure to manage effective tax rates.
The analyst will architect scalable, automated Looker/BigQuery dashboards to serve as the single source of truth for team performance and customer health metrics. They will also drive strategic insights by performing deep-dive analyses and building quantified business cases for operational improvements.
The analyst will bridge the gap between complex datasets and strategic execution, ensuring business decisions are backed by actionable intelligence to fuel global scaling. Key duties include translating business needs into data products, architecting intuitive dashboards, and driving data literacy across the organization.
The engineer will be the technical engine for the global connectivity platform, focusing on building and optimizing mission-critical microservices using Python and Django, while also owning the development of high-performance APIs.
The Data and Business Analyst will translate business needs into scalable data products by liaising between stakeholders and technical teams, and will architect intuitive dashboards for autonomous departmental performance tracking. They will also uncover growth opportunities through complex dataset interpretation and provide proactive, consultative recommendations.
The PR Specialist will define the executive voice and strategic messaging for C-suite leaders, securing high-impact media placements and preparing leaders for press interactions. This role also involves owning the internal blog, crafting thought leadership content, and securing speaking engagements at top-tier international conferences.
As Pricing Manager, you will set a pricing framework and deploy a robust experimentation system for price testing. You will also build and mentor a high-performing pricing team and collaborate with various departments to align pricing decisions.
The Pricing Analyst will lead opportunity discovery and validation, ensuring metric consistency and optimizing margins. They will also drive pricing experimentation and analyze price elasticity trends to guide strategic adjustments.
Develop and execute go-to-market strategies targeting B2B accounts in the US and Mexico, while identifying, qualifying, and pursuing new business opportunities across various segments within EMEA. Lead contract negotiations and build trusted relationships with senior stakeholders to drive profitable revenue growth.
As a Mid Frontend Developer, you will architect and develop scalable web interfaces to enhance the booking experience for global travellers. You will also mentor peers and collaborate with stakeholders to translate business requirements into technical solutions.
You will lead opportunity discovery and validation, ensuring metric consistency and optimizing margins. Additionally, you will drive pricing experimentation and analyze price elasticity trends to guide strategic adjustments.
The Pricing Manager will lead opportunity discovery and validation, ensuring metric consistency and optimizing margins. They will also drive pricing experimentation and analyze price elasticity trends to guide strategic adjustments.
As a Mid Frontend Developer, you will architect and develop scalable web interfaces, ensuring a high-performance booking experience for global travellers. You will also mentor peers and collaborate with stakeholders to translate business requirements into technical solutions.
Define the architectural backbone and scalability of Holafly’s data ecosystem. Enable data-driven decision-making that impacts millions of travellers worldwide.
As a SEM Specialist, you will manage high-scale advertising strategies on Google Ads and Microsoft Ads. Your mission is to optimize search results through account structuring, bidding automation, and data-driven strategies.
