You will own the global social strategy by translating consumer insights and cultural trends into viral, multi-platform content campaigns. Additionally, you will lead community management, guide creative execution, and utilize analytics to optimize performance and protect brand reputation.
You will define the B2B product strategy to drive global strategic alliances and unlock exponential partner distribution. Additionally, you will collaborate with engineering and technical account managers to build scalable integration tools and optimize partner conversion funnels.
The Product Director will define and execute the end-to-end B2C product vision across web and mobile platforms to drive growth and revenue. They will lead a high-performing product team while fostering a culture that integrates data, design, and engineering to deliver superior customer outcomes.
You will own and operate network testing and monitoring platforms to validate global connectivity and roaming performance. This includes designing automated test campaigns, performing root cause analysis on signalling traces, and driving proactive network assurance.
The Director of Strategy will architect the global telecom quality, core network, and SM-DP+ infrastructure to scale connectivity across priority markets. They will also drive financial efficiency by optimizing wholesale cost structures and lead a distributed team of network architects and analysts.
The Regional Network Operations Manager will lead the end-to-end incident lifecycle for global connectivity services and act as Incident Commander for major network issues. They are responsible for managing a team of 5-10 engineers while ensuring network performance, resilience, and operational readiness across European, Middle Eastern, and African carriers.
The role involves managing the end-to-end incident lifecycle for global connectivity services and acting as an Incident Commander for major network disruptions. Additionally, the manager will lead a team of engineers to ensure operational readiness and drive root cause analysis for recurring technical issues.
The Regional Network Operations Manager will lead the end-to-end incident lifecycle for global connectivity services and act as the Incident Commander for major network disruptions. They are responsible for managing a team of engineers, driving root cause analysis, and ensuring high network performance across the APAC region.
You will act as the strategic right hand to the CCXO, owning end-to-end execution of high-priority CX and operations projects. This involves diagnosing problems with data, orchestrating cross-functional teams, and building business cases to drive measurable impact.
You will define and own the end-to-end customer journey strategy while orchestrating cross-functional improvements to enhance operational excellence. Additionally, you will lead VOC initiatives and leverage AI and automation to drive key performance indicators like CSAT and contact rates.
The Network Architecture Manager will lead the strategic evolution, capacity engineering, and resilient design of the core telecom network. Responsibilities include mapping network topology, managing provider relationships, and optimizing network performance to ensure high availability.
The Lead Generation Specialist will identify and engage high-impact bloggers and creators to expand the company's affiliate ecosystem. They are responsible for managing the outreach pipeline, pitching partnership opportunities, and guiding new partners through the onboarding process.
You will identify, engage, and onboard top bloggers and content creators to expand the company's affiliate ecosystem and drive organic growth. Additionally, you will manage the outreach pipeline and collaborate with marketing teams to ensure successful campaign execution.
The agent will diagnose and resolve technical issues across various operating systems and business applications while managing ticket workflows in Jira. They are responsible for maintaining comprehensive documentation in Confluence and ensuring seamless shift handovers between global teams.
Lead and scale the AI and automation strategy across the customer experience landscape to improve resolution rates and brand loyalty. Manage a technical team and oversee the architecture of chatbot and agent-facing tools while ensuring AI governance and vendor performance.
Manage high-impact customer cases, including reviews, refund requests, and GDPR data subject rights. Collaborate with cross-functional teams and utilize AI tools to improve operational efficiency and customer satisfaction.
Convert inbound live chat interactions into sales by acting as a trusted advisor for global travellers. Focus on maximizing customer value through strategic upselling and optimizing the buying journey to drive revenue growth.
Manage the end-to-end onboarding and activation process for global travel partners to drive revenue generation. Provide operational support through CRM management, ticket coordination via Jira, and performance tracking.
Drive growth in the US and Canadian markets by recruiting and managing a portfolio of strategic affiliate partners. Optimize partner performance through data-driven campaigns and maintain high-value relationships to maximize revenue.
Drive growth in the German market by recruiting and managing a portfolio of strategic affiliate partners. Monitor performance metrics like ROAS and AOV to optimize revenue and ensure brand compliance.
Drive growth in the UK and Australian markets by recruiting and managing a portfolio of strategic affiliate partners. Optimize partner performance through data-driven campaigns and maintain high-value relationships to maximize revenue.
Build and scale high-performance ETL/ELT pipelines and data services to convert raw connectivity data into actionable intelligence. Develop APIs using FastAPI and manage data transformations with DBT to optimize warehouse performance.
Design and operate GCP cloud foundations and GKE clusters while automating infrastructure via Terraform and Ansible. Implement security-first practices including least-privilege IAM and optimize CI/CD pipelines for secure deployments.
Lead the technical evolution of the platform by architecting scalable features in a Monorepo environment. Drive quality through high-coverage testing and optimize delivery cycles using AI-driven automation.
Develop and optimize mission-critical microservices and high-performance APIs to support a global connectivity platform. Collaborate with Product and QA teams to resolve technical debt and implement scalable technical solutions.
Build and maintain scalable dashboards to track core performance metrics like ROAS, CAC, and LTV for app growth teams. Conduct deep-dive analyses on user acquisition, ASO, and full-funnel behavior to optimize marketing budgets and product releases.
The UX Researcher will align research initiatives with business goals to de-risk strategic product decisions and identify market opportunities through proactive research proposals. Key duties include leading end-to-end mixed-method studies and translating complex data into compelling narratives to influence cross-functional teams.
The Legal Operations Assistant will optimize legal workflows using tools like Jira to ensure rapid responses to internal queries and regulatory requests, while also driving operational speed by managing the end-to-end contract signature process via DocuSign.
The QA Engineer will drive the quality strategy by collaborating on Acceptance Criteria definition and building robust, automated test frameworks for Web (Cypress) and Mobile (Maestro) platforms. Responsibilities also include managing automated regression suites in CI/CD and performing end-to-end validation via API and database testing.
The mission is to drive growth through strategic affiliate partnerships and campaigns, leveraging travel industry expertise to create data-driven promotions maximizing revenue. Responsibilities include growing existing collaborations, recruiting new partners, managing negotiations, monitoring performance, and ensuring compliance.
This role involves owning the end-to-end execution of the Chief Customer Experience Officer's highest-priority projects, requiring strategic thinking, data diagnosis, and cross-functional orchestration to deliver measurable impact. The individual will also be responsible for building business cases, communicating progress to leadership, and redesigning underperforming processes for global scale.
The mission is to drive growth through strategic affiliate partnerships and campaigns, leveraging travel industry expertise to create data-driven promotions maximizing revenue across English-speaking markets, focusing on the US and Canada. Responsibilities include growing existing collaborations, recruiting new partners, managing accounts from negotiation to integration, monitoring performance, and executing local strategies.
