Resolve complex customer issues across phone, email, and webforms while handling edge cases that require human judgment. Identify recurring patterns in issues to improve team efficiency and maintain strict HIPAA compliance for sensitive health data.
Helix
7 Remote Job Openings at Helix
Drive the adoption of genetic diagnostic testing services by developing new business and educating healthcare providers. Manage the full sales lifecycle, including lead generation, account growth, and maintaining an accurate pipeline in the CRM.
Drive the adoption of genetic diagnostic testing services by developing new business and educating healthcare providers. Manage the full sales lifecycle, including lead generation, account growth, and maintaining an accurate CRM pipeline.
Lead the strategic evolution and architecture of scalable, secure cloud infrastructure on AWS to support genomic healthcare platforms. Develop sophisticated CI/CD pipelines and observability strategies while mentoring junior infrastructure engineers.
Lead the implementation, launch, and scaling of population genomics programs for health systems and health plans. Serve as the primary operational advisor and relationship lead to drive clinical and research value for partners.
Lead the AI-augmented transformation of the customer service operating model and manage the CS team. Partner with AI Ops and Strategy to define automation rules, maintain the knowledge base, and integrate customer insights into product prioritization.
Lead the strategic evolution and architecture of scalable, secure cloud infrastructure on AWS to support genomic healthcare platforms. Develop sophisticated CI/CD pipelines and observability strategies while mentoring junior infrastructure engineers.
