The Associate Director will own end-to-end customer success for life science data licensing and clinical development engagements while building strong relationships with partner organizations. They will also define the operating model for the customer success function and lead a team to scale impact using AI tools.
The Partner Research Success Manager will serve as the primary contact for partners, facilitating their engagement with clinico-genomic datasets and associated tools. They will collaborate cross-functionally to ensure successful onboarding, gather client feedback, and maintain documentation to support research initiatives.
The Product Manager will oversee the end-to-end patient onboarding experience, collaborating with cross-functional teams to ship product enhancements. They are responsible for defining the product vision, maintaining the roadmap, and utilizing data insights to drive strategic decision-making.
The Strategic Program Manager will lead the implementation, launch, and scaling of population genomics programs across health systems and health plans. They will serve as a primary operational advisor, managing cross-functional teams and partner relationships to drive clinical and research value.
The Regional Sales Manager will drive the adoption of Helix's diagnostic solutions by building strategic relationships with healthcare providers. They are responsible for managing the sales pipeline, meeting volume targets, and executing partner planning processes.
The Accounts Payable Accountant will manage the end-to-end vendor payment process, including invoice verification, payment execution, and vendor correspondence. They will also collaborate cross-functionally to ensure accurate financial records, support month-end closing activities, and assist with audit requests.
The role involves creating and executing strategies to drive the adoption of Helix testing services while building productive relationships with healthcare providers. You will be responsible for managing a sales pipeline, meeting volume targets, and documenting all activities within the CRM system.
Resolve complex customer issues across phone, email, and webforms while handling edge cases that require human judgment. Identify recurring patterns in issues to improve team efficiency and maintain strict HIPAA compliance for sensitive health data.
Lead the implementation, launch, and scaling of population genomics programs for health systems and health plans. Serve as the primary operational advisor and relationship lead to drive clinical and research value for partners.
