Helix

The role involves creating and executing strategies to drive the adoption of Helix testing services while building productive relationships with healthcare providers. You will be responsible for managing a sales pipeline, meeting volume targets, and documenting all activities within the CRM system.

Resolve complex customer issues across phone, email, and webforms while handling edge cases that require human judgment. Identify recurring patterns in issues to improve team efficiency and maintain strict HIPAA compliance for sensitive health data.

Lead the strategic evolution and architecture of scalable, secure cloud infrastructure on AWS to support genomic healthcare platforms. Develop sophisticated CI/CD pipelines and observability strategies while mentoring junior infrastructure engineers.

Lead the implementation, launch, and scaling of population genomics programs for health systems and health plans. Serve as the primary operational advisor and relationship lead to drive clinical and research value for partners.

Lead the strategic evolution and architecture of scalable, secure cloud infrastructure on AWS to support genomic healthcare platforms. Develop sophisticated CI/CD pipelines and observability strategies while mentoring junior infrastructure engineers.