Act as the first point of contact for customers by managing and routing tickets via Zendesk to ensure timely resolution. Collaborate with cross-functional teams to document trends, validate bugs, and identify platform improvement opportunities.
H1
15 Remote Job Openings at H1
Lead the product roadmap and strategy for a clinical data platform used by a major pharmaceutical company. Coordinate between technical teams and clinical stakeholders to translate complex workflows into executable product requirements.
Own the execution layer of the PDE organization by building processes, cadences, and tooling infrastructure to ensure timely product delivery. This includes running Scrum of Scrums, managing Jira configurations, and coordinating cross-team dependencies for P0 initiatives.
The Research Analyst is responsible for maintaining data quality and coverage for the HCP Universe product. This includes validating conference and clinical trial data and synthesizing secondary research into structured information.
Own the end-to-end process of evaluating, scoping, and onboarding new healthcare data sources into the platform. Act as the bridge between raw data acquisition and product delivery by defining schemas, mapping fields, and coordinating with engineering and product teams.
Contribute to full-stack features using React and NestJS to power a healthcare data platform. Develop and maintain GraphQL resolvers, REST endpoints, and Kafka-based event pipelines while optimizing SQL queries.
Manage and expand a strategic book of digital health accounts by driving retention and identifying new revenue opportunities. Translate customer needs into business value to support care navigation, provider discovery, and patient access solutions.
Build and scale the Health System business segment from the ground up by acquiring new logos across strategic provider organizations. Manage the full sales cycle from prospecting and executive engagement to negotiation and closing.
Lead enterprise software implementations and technical solution delivery for healthcare and life sciences customers. Coordinate between client strategy and internal product, engineering, and data teams to ensure successful platform deployment.
Develop the technical strategy and build the H1 Trial Landscape application, focusing on high-quality user experiences and APIs. Maintain data pipelines and manage infrastructure using Docker and Kubernetes to support healthcare data visualization.
You will design, build, and maintain scalable APIs and data pipelines to support the Find Care platform. Additionally, you will drive system performance improvements and collaborate with cross-functional teams to ensure high-quality, secure data delivery.
The Strategic Account Manager will own and grow a portfolio of top pharmaceutical clients by acting as a trusted advisor to C-suite executives. They are responsible for driving account expansion, managing renewals, and aligning customer business objectives with H1's product solutions.
The Senior Customer Success Manager acts as a strategic advisor to enterprise clients, managing the end-to-end relationship to drive adoption, retention, and growth. They are responsible for leading executive business reviews, identifying expansion opportunities, and ensuring clients realize measurable business value from H1's solutions.
The Senior Customer Success Manager will act as the primary point of contact for enterprise clients, managing the entire customer journey from onboarding to renewal. They will lead technical implementations, drive product adoption, and collaborate with cross-functional teams to ensure clients realize measurable value from H1 solutions.
The RVP will lead and coach a team of Account Executives to drive new business and expand enterprise relationships within the life sciences sector. They will own revenue outcomes, manage pipeline health, and partner cross-functionally to refine go-to-market execution.
