Own complex customer escalations from intake through resolution, coordinating with Customer Success, Data, Engineering, and Product while managing tickets and Jira issues. Lead cross-functional projects and process improvements, mentor support teammates, maintain technical documentation, and use ticket trends to anticipate and address operational risks.
The Sr. Strategic Insights Manager will deliver data-driven solutions to address business challenges for life sciences clients. They will lead strategic discovery processes and collaborate with internal teams to ensure insights from the H1 platform drive informed decision-making.
Manage and grow a strategic portfolio of existing pharmaceutical and biotechnology accounts by retaining revenue and closing expansion opportunities. Engage executive decision-makers, lead sales cycles from discovery through negotiation and execution, collaborate across teams to support successful implementations, and report sales performance and forecasts.
You will manage and grow a strategic book of business within existing health plan and insurance company accounts. This involves engaging with C-suite executives, leading expansion sales processes, and collaborating cross-functionally to ensure successful client implementations.
The Staff Accountant will manage daily revenue operations, month-end close activities, and ensure accurate revenue recognition in compliance with US GAAP. They will also collaborate with the billing team to reconcile accounts, validate transactions, and support financial audits.
The Senior Implementation Manager will lead the delivery and migration of H1 solutions for Health Plan customers while managing project plans and cross-functional coordination. They will serve as a subject matter expert, conducting discovery sessions, training workshops, and ensuring data quality through technical troubleshooting and integration management.
The Revenue Operations Analyst will manage deal desk workflows, oversee CRM data quality, and support revenue planning and performance analysis. They will also develop AI-driven workflows and collaborate cross-functionally to improve commercial effectiveness and productivity.
The Senior Implementation Manager will lead the delivery of healthcare solutions by managing project plans and coordinating across product, engineering, and customer success teams. They are responsible for driving operational efficiencies and ensuring high customer satisfaction through effective implementation and migration strategies.
Support revenue planning, reporting, and KPI analysis while building dashboards to monitor commercial performance. Develop AI workflows and manage Deal Desk processes to improve operational efficiency and CRM data quality.
The Principal Customer Success Manager serves as a strategic advisor to complex enterprise customers, owning the end-to-end relationship to drive adoption, retention, and growth. They lead cross-functional initiatives and executive business reviews to ensure customers realize measurable business value from H1's platform.
The role involves designing and evolving the H1 Knowledge Graph and Search platform, owning the full lifecycle of platform features from schema modeling to implementation. You will lead technical direction, optimize data pipelines, and mentor engineers to improve system performance and scalability.
Lead the product roadmap and strategy for a clinical data platform used by a major pharmaceutical company. Coordinate between technical teams and clinical stakeholders to translate complex workflows into executable product requirements.
Own the end-to-end process of evaluating, scoping, and onboarding new healthcare data sources into the platform. Act as the bridge between raw data acquisition and product delivery by defining schemas, mapping fields, and coordinating with engineering and product teams.
Manage and expand a strategic book of digital health accounts by driving retention and identifying new revenue opportunities. Translate customer needs into business value to support care navigation, provider discovery, and patient access solutions.
