Own the buildout, optimization, and architectural scalability of the Salesforce CRM environment, including the integration of AI agents and custom LLM solutions. Design and maintain complex API and webhook integrations across the tech stack to support go-to-market motions.
Genea
3 Remote Job Openings at Genea
Acts as the working lead for the L2 technical support team, managing daily queue triage, SLA compliance, and after-hours coverage. Resolves complex physical security implementation cases and provides technical coaching and onboarding for L2 team members.
Lead the end-to-end post-sale delivery organization for physical security and access control, managing support, implementations, and future customer success functions. Own the delivery P&L and growth targets while operationalizing processes using AI to improve customer outcomes and retention.
