The agent will handle high-volume inbound calls to provide customer support, troubleshoot product issues, and identify sales opportunities. They are responsible for maintaining accurate owner records and meeting defined performance metrics and KPIs.
You will architect, build, and optimize AI agents and transactional workflows to enhance customer engagement across contact center channels. Additionally, you will lead technical decision-making, mentor junior engineers, and collaborate with cross-functional teams to integrate AI solutions with enterprise systems.
The advocate will respond to digital consumer inquiries across company websites to provide pre-purchase guidance and post-purchase support. They will also identify sales opportunities and refer prospects to relevant teams to drive business growth.
Resolve escalated customer service issues by advocating for consumers and coordinating with internal departments for satisfactory resolutions. Utilize internal software to manage case data, respond to inquiries, and negotiate creative solutions for appliance-related concerns.
Lead market intelligence and competitive analysis to drive growth in the light commercial HVAC and water heating sectors. Identify and prioritize new commercial verticals while influencing new product strategy and long-term business planning.
