GE Appliances, a Haier company

Handle high-volume inbound calls to provide product information, troubleshooting, and registration support for GE Appliances owners. Balance customer service with sales by identifying opportunities to upsell products, services, and warranties while meeting KPIs.

The Principal AI Solutions Engineer will design, develop, and optimize AI agents and conversational workflows to enhance customer service interactions. This role involves collaborating with cross-functional teams to integrate AI tools with back-end systems and monitoring performance metrics to drive continuous improvement.

Provide timely technical support to contractors and end users regarding HVAC systems via phone and email. Diagnose product issues, interpret system data, and maintain accurate case documentation for efficient resolution.