The Senior Product Service Specialist serves as a primary technical resource for water heater products, providing troubleshooting expertise and guidance to customers and service partners. The role also involves partnering with engineering and quality teams to analyze field issues and improve product serviceability.
Resolve escalated customer service issues by advocating for consumers and coordinating with internal departments for satisfactory resolutions. Utilize internal software to manage case data, respond to inquiries, and negotiate creative solutions for appliance-related concerns.
