GE Appliances, a Haier company

Resolve escalated customer service issues in English and Spanish by advocating with internal departments for satisfactory resolutions. Manage cases through phone, email, and text while coordinating with stakeholders like technicians and dispatchers.

Resolve escalated customer service issues by advocating for consumers with internal departments to find satisfactory resolutions. Manage cases through phone, email, and text while coordinating with stakeholders like technicians and dispatchers.

Lead product management execution for the Light Commercial portfolio, including RTUs and Commercial Splits, by developing annual product plans and roadmaps. Coordinate cross-functional activities across technology, supply chain, and sales to drive business results in cost, quality, and customer experience.

The Principal AI Solutions Engineer will design, develop, and optimize AI agents and conversational workflows to enhance customer service interactions. This role involves collaborating with cross-functional teams to integrate AI tools with back-end systems and monitoring performance metrics to drive continuous improvement.

Provide timely technical support to contractors and end users regarding HVAC systems via phone and email. Diagnose product issues, interpret system data, and maintain accurate case documentation for efficient resolution.