Provide bilingual customer support via phone, email, and live chat while resolving order and delivery inquiries. Coordinate with external partners to manage fulfillment issues and handle challenging customer situations with effective de-escalation.
Provide customer support in French and English across multiple channels including phone, email, and live chat. Coordinate with external partners to resolve order, delivery, and fulfillment issues while maintaining professional communication.
Lead and support a customer experience team across multiple channels while monitoring performance metrics and service standards. Coach team members through regular feedback and ensure effective day-to-day operational performance and client collaboration.
You will build and test automated outbound workflows using low-code/no-code tools, LLMs, and API integrations. Additionally, you will monitor system performance, ensure data quality, and sync information with the CRM to optimize sales infrastructure.
Handle customer inquiries via calls and email in Italian while troubleshooting platform-related issues. Collaborate with internal teams to escalate complex cases and contribute to the improvement of the support experience.
Provide customer support via calls, emails, chats, and OTA platforms to assist with bookings and travel inquiries. Document interactions, manage critical cases, and collaborate with the team to ensure a high-quality guest experience.
Manage end-to-end recruitment for multilingual Customer Support and Technical Support roles across international markets, including sourcing, screening, interviews, and candidate communication through to the start date. Partner with hiring managers, maintain accurate ATS records, monitor recruitment funnel performance, and test sourcing approaches and AI tools to improve hiring.
The specialist will communicate with customers across multiple channels including phone, email, and live chat to provide accurate product information. They are responsible for handling order inquiries, resolving after-sales requests, and ensuring a high-quality customer experience.
Manage diverse customer inquiries via email and phone, including order handling, returns, and delivery coordination. Communicate essential customer feedback to internal departments such as Logistics and Category Management.
The Sales Manager will attract new B2B clients by selling customer support outsourcing and AI-enhanced solutions. Responsibilities include managing the full sales cycle from lead qualification and discovery calls to closing deals and maintaining CRM hygiene.
Manage customer inquiries via email and phone regarding orders, returns, and product requests. Coordinate with suppliers to resolve delivery issues and communicate essential information to internal departments.
Provide support to guests via multiple communication channels including phone, email, and chat to resolve booking and service inquiries. Maintain high quality standards while ensuring a professional and empathetic guest-first experience.
Provide multi-channel support to hospitality guests regarding bookings, reservations, and property access. Maintain a professional, empathetic tone while documenting interactions and escalating critical issues to internal teams.
Manage customer inquiries via email and phone regarding orders, returns, and claims. Coordinate with suppliers and internal departments like Logistics and Category Management to resolve delivery issues.
Lead and scale the marketing function by transforming strategy into execution to drive pipeline and revenue growth. Responsibilities include overseeing demand generation, brand communications, product marketing, and managing a multidisciplinary team.
Provide multi-channel support to guests regarding bookings, property access, and reservations within the hospitality industry. Ensure a high-quality guest experience by resolving inquiries efficiently and escalating critical cases to internal teams.
The role focuses on attracting new B2B clients across Europe to sell customer support outsourcing and AI-enhanced support solutions. Responsibilities include managing the full sales cycle from lead qualification and discovery calls to closing deals and maintaining CRM hygiene.
