You will handle customer inquiries via chats, tickets, and calls while providing effective solutions to ensure a positive experience. Additionally, you will perform back-office tasks, maintain accurate records, and collaborate with internal teams to resolve complex requests.
Research and engage potential B2B clients through personalized outbound outreach, qualify leads, handle objections, and book meetings for the sales team. Analyze markets and outreach results, test new segments and approaches, and use AI tools to improve prospect research, communication, and routine workflows.
You will handle customer inquiries through chats, tickets, and calls while providing accurate solutions and maintaining documentation. Additionally, you will collaborate with internal teams to resolve complex requests and ensure high service quality.
You will manage inbound and outbound customer requests via live chat and email while providing technical troubleshooting and support. You are expected to take ownership of cases from inquiry to resolution while maintaining high service standards.
Provide written customer support via Freshdesk, email, and chat while resolving inbound and outbound requests. Handle escalated cases from AI agents, manage refund requests, and perform basic technical troubleshooting.
The role focuses on sourcing candidates for Customer Support, Quality Control, and Team Lead positions across various international markets. You will develop independent sourcing strategies, utilize AI tools, and collaborate closely with recruiters to align on candidate profiles.
Provide bilingual customer support via phone, email, and live chat while resolving order and delivery inquiries. Coordinate with external partners to manage fulfillment issues and handle challenging customer situations with effective de-escalation.
Provide customer support in French and English across multiple channels including phone, email, and live chat. Coordinate with external partners to resolve order, delivery, and fulfillment issues while maintaining professional communication.
Lead and support a customer experience team across multiple channels while monitoring performance metrics and service standards. Coach team members through regular feedback and ensure effective day-to-day operational performance and client collaboration.
You will build and test automated outbound workflows using low-code/no-code tools, LLMs, and API integrations. Additionally, you will monitor system performance, ensure data quality, and sync information with the CRM to optimize sales infrastructure.
Provide customer support via calls, emails, chats, and OTA platforms to assist with bookings and travel inquiries. Document interactions, manage critical cases, and collaborate with the team to ensure a high-quality guest experience.
Manage end-to-end recruitment for multilingual Customer Support and Technical Support roles across international markets, including sourcing, screening, interviews, and candidate communication through to the start date. Partner with hiring managers, maintain accurate ATS records, monitor recruitment funnel performance, and test sourcing approaches and AI tools to improve hiring.
The specialist will communicate with customers across multiple channels including phone, email, and live chat to provide accurate product information. They are responsible for handling order inquiries, resolving after-sales requests, and ensuring a high-quality customer experience.
Manage diverse customer inquiries via email and phone, including order handling, returns, and delivery coordination. Communicate essential customer feedback to internal departments such as Logistics and Category Management.
Provide support to guests via multiple communication channels including phone, email, and chat to resolve booking and service inquiries. Maintain high quality standards while ensuring a professional and empathetic guest-first experience.
Provide multi-channel support to hospitality guests regarding bookings, reservations, and property access. Maintain a professional, empathetic tone while documenting interactions and escalating critical issues to internal teams.
Manage customer inquiries via email and phone regarding orders, returns, and claims. Coordinate with suppliers and internal departments like Logistics and Category Management to resolve delivery issues.
Lead and scale the marketing function by transforming strategy into execution to drive pipeline and revenue growth. Responsibilities include overseeing demand generation, brand communications, product marketing, and managing a multidisciplinary team.
Provide multi-channel support to guests regarding bookings, property access, and reservations within the hospitality industry. Ensure a high-quality guest experience by resolving inquiries efficiently and escalating critical cases to internal teams.
