The role focuses on creating and optimizing structured, SEO-driven content such as blog articles and landing pages based on detailed briefs. Responsibilities include managing content via Webflow and collaborating with the marketing team to drive organic growth.
EverHelp
8 Remote Job Openings at EverHelp
Handle customer support tickets via Zendesk and troubleshoot technical, account, and platform-related issues. Collaborate with Engineering and Product teams to resolve complex cases and maintain Help Center documentation.
Manage the product backlog and create detailed PRDs and user stories for AI customer service products. Coordinate between business, design, and development teams to validate user flows and standardize AI workflows.
The role focuses on attracting new B2B clients across Europe to sell customer support outsourcing and AI-enhanced support solutions. Responsibilities include managing the full sales cycle from lead qualification and discovery calls to closing deals and maintaining CRM hygiene.
Build, optimize, and maintain ETL pipelines to extract data from ERP systems and APIs into BigQuery. Design data models and implement quality checks to ensure scalable, data-driven business solutions.
Own end-to-end manual testing for AI agents and analytics dashboards, including API verification and regression cycles. Build comprehensive test documentation from scratch and collaborate in grooming sessions to identify QA risks.
Manage customer inquiries via email and phone regarding orders, returns, and claims. Coordinate with suppliers and internal departments to ensure efficient delivery and resolution of customer issues.
The role involves following up with warm leads in the DACH region to guide them through the purchasing journey of premium products. Responsibilities include making outbound calls, handling objections, and recording interactions in the CRM system.