Manage customer inquiries via email and phone regarding orders, returns, and product requests. Coordinate with internal departments like logistics and category management to resolve delivery issues and provide purchase guidance.
You will communicate with users to handle feedback, complaints, and inquiries via email and social media. You are expected to manage multiple requests simultaneously while providing empathetic and responsive service.
Handle customer inquiries via calls and email in Italian while troubleshooting platform-related issues. Collaborate with internal teams to escalate complex cases and contribute to improving the overall support experience.
Provide first-line B2C customer support via live chat and email to assist users with product navigation, account issues, and basic technical troubleshooting. Proactively identify recurring customer issues and escalate complex cases while maintaining clear communication with non-technical users.
The Sales Manager will attract new B2B clients by selling customer support outsourcing and AI-enhanced solutions. Responsibilities include managing the full sales cycle from lead qualification and discovery calls to closing deals and maintaining CRM hygiene.
Provide first-line technical and service-related support to customers via email and chat. Troubleshoot issues, perform preliminary diagnostics, and escalate complex cases to technical teams.
Manage customer inquiries via email and phone regarding orders, returns, and product requests. Coordinate with suppliers to resolve delivery issues and communicate essential information to internal departments.
Provide support to guests via multiple communication channels including phone, email, and chat to resolve booking and service inquiries. Maintain high quality standards while ensuring a professional and empathetic guest-first experience.
Provide multi-channel support to hospitality guests regarding bookings, reservations, and property access. Maintain a professional, empathetic tone while documenting interactions and escalating critical issues to internal teams.
The role involves following up with warm leads in the DACH region to guide them through the purchasing journey of premium products. Responsibilities include making outbound calls, handling objections, and recording customer interactions in the CRM system.
Manage customer inquiries via email and phone regarding orders, returns, and claims. Coordinate with suppliers and internal departments like Logistics and Category Management to resolve delivery issues.
Lead and scale the marketing function by transforming strategy into execution to drive pipeline and revenue growth. Responsibilities include overseeing demand generation, brand communications, product marketing, and managing a multidisciplinary team.
Provide multi-channel support to guests regarding bookings, property access, and reservations within the hospitality industry. Ensure a high-quality guest experience by resolving inquiries efficiently and escalating critical cases to internal teams.
The role focuses on attracting new B2B clients across Europe to sell customer support outsourcing and AI-enhanced support solutions. Responsibilities include managing the full sales cycle from lead qualification and discovery calls to closing deals and maintaining CRM hygiene.
The role involves following up with warm leads in the DACH region to guide them through the purchasing journey of premium products. Responsibilities include making outbound calls, handling objections, and recording interactions in the CRM system.
