Customer Support Specialist (English)

We’re launching a new collaboration with an international platform connecting professional photographers with businesses worldwide. We’re looking for an experienced Customer Support Representative to join this new project and help deliver an excellent experience to both photographers and business clients.

Working schedule:

The project operates Monday to Friday, with working hours approximately from 9:00 AM to 6:00 PM (UTC−7), including a 1-hour lunch break. The exact schedule is flexible and can be discussed individually with each candidate based on their availability and the project's needs.

We are considering candidates based in LATAM, including Colombia, Mexico, Brazil, and other countries with similar time zones, who can comfortably work within the project's required hours.

Your future responsibilities include:

• Communicating with customers primarily via live chat and email using Intercom;

• Supporting both photographers and business clients, providing clear and accurate information and helping resolve their requests;

• Managing inbound and outbound customer requests, taking ownership of cases from the initial inquiry through resolution;

• Investigating customer issues, performing basic technical troubleshooting, and finding solutions, including for situations not covered by existing guidelines;

• Making independent decisions within your scope of responsibility and proactively escalating complex cases when additional assistance is needed;

• Maintaining a high standard of service quality, accuracy, and attention to detail while meeting the project's performance expectations.

Needed experience & skills:

• You have 2-3+ years of experience in Customer Support or another relevant customer-facing role;

• You have English at C1+ level and communicate confidently, clearly, and naturally, especially in writing;

• You have hands-on experience with Intercom or similar customer support platforms, with Intercom experience being a strong advantage;

• You are confident handling customer requests independently and know how to make sound decisions without relying on constant supervision;

• You have basic technical troubleshooting skills and feel comfortable investigating platform-related issues;

• You demonstrate empathy, patience, and strong communication skills when working with different types of customers;

• You are highly attentive to detail, well-organized, and able to manage multiple customer conversations while maintaining a high standard of service.

Work with EverHelp is about:

• 20+ vacation days and 10 sick leaves,

• Ability to work fully remotely,

• A referral program with rewards for successful internal recommendations;

• A professional team of specialists, ready to share their expertise, along with internal communities and team activities, fosters continuous learning and development both within the team and on an individual level,

• Opportunity for a career growth. 32% of our teammates obtained a new role during their first year of work in our company. 86% of our Team Leads have been our Customer Support Agents in the past.

Submit your resume and join our team!