The Senior Technical Program Manager will lead multiple concurrent projects by partnering with engineering, product, and operations teams to drive initiatives from planning through execution. They are responsible for maintaining project transparency, managing Jira workflows, and ensuring operational excellence across all technical deliverables.
The Director of Customer Experience will define and execute the member experience strategy across all channels while leading and scaling the CX team. This role involves partnering with cross-functional departments to optimize member retention, operational efficiency, and the overall quality of service.
You will own the full P&L and strategy for Dutch's ecommerce business, including prescription and non-prescription products. You will lead the reimagination of the storefront and conversion funnel while partnering with the AI team to drive personalized recommendations.
