The Service Desk Agent is responsible for providing first-level technical support via phone, email, and chat. They must document incidents and collaborate with other teams to resolve complex hardware, software, and network issues.
The Service Desk Agent is responsible for providing first-level technical support via phone, email, and chat while documenting incidents and service requests in the ticketing system. They will also collaborate with other technical teams to resolve complex hardware, software, and network issues.
You will design and implement Kubernetes bootstrap and installation processes for nodes in high-security air-gap environments. Additionally, you will develop automated recovery and reinstallation procedures for fog nodes while collaborating with cross-functional teams.
You will be responsible for the development of modern cloud solutions and the design of delivery pipelines and application catalogs. Additionally, you will manage the integration of ITSM and CMDB systems while ensuring stable and secure system landscapes.
You will be responsible for the implementation and further development of IAM and PAM concepts for the ODC pCloud. This includes automating modern technologies and integrating them into existing DevSecOps processes while ensuring the infrastructure is continuously secured and optimized.
You will be responsible for designing and implementing Kubernetes bootstrap processes for nodes in high-security air-gap environments. This includes developing USB-ISO installation methods, configuring etcd, and ensuring robust recovery and reinstallation procedures.
Manage and respond to security incidents as Level 3 support, utilizing SIEM and SOAR platforms. Perform proactive threat hunting and execute containment, eradication, and remediation activities.
Technical responsibility for developing, adapting, and hardening Talos Linux as an immutable OS in security-critical cloud environments. Focuses on implementing secure boot mechanisms, TPM-based chains of trust, and optimizing automated node provisioning via PXE/iPXE.
