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Company Description

As Hungary’s most attractive employer in 2025 (according to Randstad’s representative survey), Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group. The company provides a wide portfolio of IT and telecommunications services with more than 5300 employees. We have hundreds of large customers, corporations in Germany and in other European countries. DT-ITS recieved the Best in Educational Cooperation award from HIPA in 2019, acknowledged as the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.

Job Description

IHOC (Identity & Healthcare Operation Center) is currently being deployed/implemented. In this context a resource is needed to review, adapt and support process documentation during implementation phase.

The main tasks:

Operational Standards Management: Maintains and updates operational procedures, methodologies, and documentation
Tooling Ownership: Provides, configures, and manages monitoring, reporting, and service management tools
License & Vendor Coordination: Oversees tool license inventory, renewals, and coordination with vendors
KPI & Performance Monitoring: Tracks operational KPIs, SLAs, performance, availability, and capacity trends
Process & Maturity Reviews: Conducts operational audits and maturity assessments and drives improvements
Cross-Stakeholder Coordination: Aligns operations, suppliers, and project teams on operational readiness topics
Operational Insights Support: Provides data to incident, continuity, configuration, and availability processes
Supplier Performance Oversight: Supports supplier reviews and coordinates escalations when needed
Lead and maintain the change management processes and ensure the quality

Qualifications

Requirements:

2-3 years of experience in Change management process
Strong understanding of ITIL and IT service processes
Excellent German language skills in spoken and written (C1)
Willingness to be on call/regularly available

Required skills:

Evaluation in ITIL Processes
Experience in Incident Management process

Language skills

German - Business fluent
English in B2 level

Personal skills and experiences:

Very good communication and presentation skills
Team player with a proactive way of working
Customer-centric mindset

Additional information

* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.

Deutsche Telekom

Employees 10,001+ employees Industry Telecommunications

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