The Customer Success Associate serves as the primary point of contact for learners, providing empathetic support via phone, email, and chat. They are responsible for guiding customers through loan applications, resolving inquiries, and collaborating with internal teams to ensure efficient issue resolution.
The Account Executive will own the full sales lifecycle, from prospecting and networking to closing high-value enterprise partnerships. They will lead complex, consultative sales cycles while collaborating cross-functionally to deliver data-driven solutions and meet ARR targets.
The Manager of Information Security will lead the information security and IT teams while overseeing SOC 2 compliance, vendor diligence, and cloud security posture. They will also collaborate with engineering and AI Labs to implement secure SDLC practices and build internal security tooling.
Design and maintain features for a loan origination platform, including application intake, decisioning logic, and servicing workflows. Build internal operational tooling and data pipelines to support credit modeling and compliance reporting.
