Chevron Federal Credit Union

Serves as a senior strategic analytics partner providing enterprise-wide financial, profitability, and risk intelligence to support executive decision-making. Leads profitability analytics across products and segments while architecting BI solutions and dashboards using Power BI.

The role involves processing real estate loan applications, verifying documentation, and managing a pipeline to meet target cycle times. It also requires coordinating with members and underwriters to satisfy conditions and prepare loans for final closing.

The AVP of Member Experience serves as the enterprise owner of member experience strategy, focusing on reducing friction and improving consistency across all channels. This role leads cross-functional initiatives, manages survey governance, and provides data-driven insights to executive leadership to drive loyalty and retention.