The SVP, Marketing is responsible for leading the Credit Union’s overall marketing strategy, brand development, and communications to drive membership growth and engagement. They serve as a strategic advisor to the CEO and senior management while overseeing marketing budgets, analytics, and the adoption of emerging technologies.
The Senior Member Experience Specialist delivers high-quality service across multiple channels, including video banking, chat, and phone, to meet member financial goals. The role involves identifying growth opportunities, resolving complex member issues, and mentoring other team members.
The Chief Experience Officer is responsible for setting the enterprise experience strategy and driving growth across all member-facing channels including branches, virtual centers, and call centers. This role also oversees brand and communications strategy while ensuring alignment between member experience, risk management, and operational effectiveness.
The Senior Accountant is responsible for balancing daily cash flows, preparing settlement schedules, and managing month-end close processes. They also perform financial analysis, reconcile various credit union channels, and assist with payroll and reporting requirements.
The AVP of Payment Services provides leadership and coordination for the department, ensuring efficient process flow and regulatory compliance. They act as a liaison between departments and manage special projects, including financial analysis and staff training initiatives.
The AVP of Employee Experience manages HR compliance, employee relations, and performance management while providing strategic leadership to the Total Rewards division. This role ensures HR systems and data practices meet regulatory standards and drives operational efficiency through data-driven insights.
The Senior Symitar System Analyst manages the administration, integration, and support of the Symitar core banking system and related Host Services applications. This role also leads technical projects, develops automation solutions, and provides expert support for production environments and data analysis.
The VP of Accounting is responsible for preparing and reviewing financial reports, ensuring regulatory compliance, and managing the accounting department's daily operations. This role also involves supervising staff, coordinating with the Controller on budgeting, and providing financial analysis to management.
The AVP of Technology Strategy and Operations acts as a strategic partner to the CIO, managing business operations, governance, and executive reporting. This role drives organizational effectiveness by translating strategic priorities into actionable execution and ensuring accountability across the technology department.
Leads the Enterprise Platforms function, overseeing the strategy and delivery of workflow, integration, automation, and AI platforms. Manages cross-functional teams and vendor relationships to ensure secure, scalable solutions within a regulated financial environment.
