Chevron Federal Credit Union

Oversees the day-to-day performance of the Collections team while managing a portfolio of complex loss mitigation and asset recovery matters. Focuses on minimizing loan portfolio risks and recovering assets in compliance with laws and internal policies.

Leads the Enterprise Platforms function, overseeing the strategy and delivery of workflow, integration, automation, and AI platforms. Manages cross-functional teams and vendor relationships to ensure secure, scalable solutions within a regulated financial environment.

Serves as a senior strategic analytics partner providing enterprise-wide financial, profitability, and risk intelligence to support executive decision-making. Leads profitability analytics across products and segments while architecting BI solutions and dashboards using Power BI.

The role involves processing real estate loan applications, verifying documentation, and managing a pipeline to meet target cycle times. It also requires coordinating with members and underwriters to satisfy conditions and prepare loans for final closing.

The AVP of Member Experience serves as the enterprise owner of member experience strategy, focusing on reducing friction and improving consistency across all channels. This role leads cross-functional initiatives, manages survey governance, and provides data-driven insights to executive leadership to drive loyalty and retention.