The Business Intelligence Lead oversees data and analytics efforts to support the VA Contact Center by transforming complex operational data into actionable insights. This role collaborates with cross-functional teams to drive performance improvements, implement automation, and provide strategic guidance to leadership.
The Senior Data Analyst will develop workforce planning models and data products to optimize staffing and capacity for pharmacy operations. They will partner with leadership to define KPIs and translate complex operational data into actionable business insights.
The Associate Director leads a team of process improvement professionals and CRM testers to optimize business processes and ensure operational efficiency. They are responsible for strategic planning, contract compliance, and driving organizational change across healthcare and government contract initiatives.
The Associate Director leads the strategy and implementation of provider onboarding, EMR/EHR connectivity, and medical documentation operations to ensure contract compliance. This role manages teams responsible for provider engagement, documentation workflow adoption, and performance improvement to support continuity of care and claims accuracy.
The Senior Project Manager leads complex healthcare and technical initiatives from planning through execution to ensure delivery within scope and budget. Responsibilities include managing project plans, coordinating cross-functional teams, tracking financials, and providing executive reporting.
The Clinical Operations Strategy Lead manages complex initiatives to improve operational efficiency, standardize workflows, and support enterprise readiness. This role acts as a cross-functional liaison to oversee procurement, contract management, and strategic program implementation.
The Senior Product Manager leads the end-to-end lifecycle of pharmacy software products, driving strategy, roadmap, and delivery. They are responsible for cross-functional collaboration, defining product vision, and managing KPIs to improve patient outcomes and business results.
The Senior Process Improvement Professional serves as the end-to-end process owner for interoperability and medical documentation operations, designing workflows and defining operating models. They partner with business, product, and IT stakeholders to document requirements, identify process gaps, and implement sustainable solutions that improve efficiency and accuracy.
The Senior Clinical Operations Professional designs and implements initiatives to optimize clinical operations and enhance care delivery. They identify strategic improvement opportunities and establish standardized processes to align with organizational goals and regulatory requirements.
The Pharmacy Hub Business Process Senior Professional designs, documents, and implements workflows to support the launch and scaling of Pharmacy Hub Operations. This role bridges business requirements and frontline execution by creating standard operating procedures, knowledge content, and change plans while ensuring operational readiness.
The Care Manager will facilitate continuity of care for patients transitioning into and out of services by providing clinical eligibility reviews and education on post-acute options. They will act as a patient advocate, managing referrals and admissions while ensuring compliance with HIPAA and company policies.
The Senior Project Manager oversees all aspects of projects from inception to completion, ensuring they are delivered on time and within budget. They are responsible for designing operational plans, managing resources, and coordinating cross-functional teams to meet project milestones.
Enter prescriptions received from physicians into ePost for processing by other departments. Perform moderately complex administrative and operational assignments, complete computations, and meet department production and quality goals.
Support clinicians, staff, and provider practices in improving CMS Star performance, HEDIS gap closure, medication adherence, patient safety, and patient experience. Analyze quality data, identify workflow barriers, develop and implement improvement strategies, train teams, and present performance information.
Work with provider offices to troubleshoot and complete prior authorization requests for members’ specialty medications. Perform pharmacy operations and administrative tasks, follow up on assignments, and meet established quality standards.
The Authorization Supervisor manages daily authorization activities and provides guidance to staff to ensure adherence to policies and procedures. They are responsible for maintaining provider manuals, monitoring authorization time frames, and communicating regulatory changes to the team.
The pharmacy technician will handle administrative and operational support, including resolving incomplete or invalid prescriptions and communicating with healthcare providers. They are responsible for updating patient profiles and managing inbound and outbound calls to ensure accurate medication fulfillment.
The Clinical Risk Management Lead identifies, assesses, and mitigates clinical risks across the Primary Care Organization to ensure regulatory compliance and operational excellence. They collaborate with clinical and business leaders to design effective controls and implement risk management strategies that align with organizational objectives.
The Pharmacy Technician supports pharmacists in specialty medication preparation, dispensing, and administrative operations. They also manage communication with patients and providers to ensure adherence to specialty pharmacy programs and optimize health outcomes.
The Senior Pharmacy Sales Executive manages a sales territory by building relationships with medical clinic staff to influence the routing of specialty drug prescriptions to CenterWell Pharmacy. They provide staff education on specialty medications and Humana pharmacy benefits while analyzing market trends to meet sales goals.
The Regional Clinical Manager provides clinical supervisory support to a team of clinicians to ensure high-quality patient care and regulatory compliance. Responsibilities include staff management, documentation review, performance evaluation, and coordinating care across multiple locations.
The physician will collaborate with advanced practice providers to close care gaps and ensure access to necessary services for senior patients. Responsibilities include conducting regular chart reviews, coordinating monthly meetings, and serving as a clinical resource to ensure high-quality patient care.
The Senior Consultative Pharmacist provides patient care through optimal medication therapy and educates members on the proper use of their prescriptions. They resolve medication-related issues such as prior authorizations and formulary alternatives while maintaining accurate records for regulatory compliance.
The Market Growth Lead will develop and execute sales strategies to recruit primary care practices into the CenterWell MSO/IPA network. They will facilitate complex negotiations and collaborate with leadership to drive membership and revenue growth in the Seattle and Salt Lake City markets.
The Clinical Pharmacist will manage medication therapy for high-risk patients with chronic conditions and collaborate with a multi-disciplinary team to optimize patient outcomes. Responsibilities include conducting medication reconciliation, providing patient education, and supporting quality measures like CMS Stars and HEDIS.
The Senior Professional Service Designer leads service design projects to improve patient, customer, and caregiver experiences by translating research into actionable service strategies. They create service blueprints and facilitate discovery sessions to align people, processes, technology, and data across the business.
Provide virtual primary care services, including Medicare wellness visits and acute same-day visits, while collaborating with a team to ensure high-quality patient outcomes. Maintain accurate medical records and ensure compliance with clinical policies and regulatory standards.
The Consultative Coder provides medical coding expertise to support clinical staff by ensuring documentation supports diagnostic and procedural coding. They also build relationships with clinicians, identify documentation improvement opportunities, and collaborate on HEDIS gaps and payer chart reviews.
The pharmacist will conduct inbound and outbound calls to assess patient conditions, manage medication therapy, and develop comprehensive care plans. They are responsible for reviewing prescriptions for accuracy and providing medication education to patients with serious or rare health conditions.
