Provide expert technical leadership on the Local Government Pension Scheme (LGPS) by interpreting legislative changes and translating them into operational outcomes. Support compliance and service improvement through technical advice, project leadership, and mentoring of junior colleagues.
Capita
42 Remote Job Openings at Capita
Act as the voice of the company by handling customer enquiries via telephony, email, and web chat. Focus on delivering personalized solutions and supporting vulnerable customers with empathy and integrity.
Visit customers to discuss TV licence requirements and help them implement available solutions. Manage payment plans and accurately record visit outcomes using mobile technology.
Deliver, support, and maintain quality software solutions for policy administration and ancillary systems. Create detailed technical specifications and collaborate with stakeholders to resolve complex high-severity problems.
Manage personnel and allocate resources efficiently across projects and programmes to meet organizational goals. Develop resource allocation strategies, monitor performance, and coordinate with HR and Finance to align with budgets.
The role involves creating SEO-optimized product descriptions, blogs, and marketing copy aligned with brand voice. It also requires maintaining catalog content and performing quality checks to ensure adherence to retail standards.
Build and maintain trusted client relationships to drive account growth and ensure long-term value. Identify opportunities for renewals, re-tenders, and new services while managing pipelines using data-led insights.
Accountable for partnering with and developing a portfolio of BPA/Insurer Services key accounts to improve client satisfaction and experience. Responsible for identifying growth opportunities through upselling and cross-selling while managing contractual obligations and commercial issues.
The Commercial Manager supports the sales team in securing profitable new business through deal shaping, negotiations, and contract review. They are responsible for managing in-life client contracts, mitigating commercial risks, and overseeing contract variations and reporting.
Provide senior technical leadership in the design and delivery of complex pension benefit calculations for large-scale programmes. Act as the senior subject matter expert for UK pension rules, legislation, and calculation assurance.
The role involves processing pension administration tasks such as address changes, valuations, and projections while meeting SLA targets. You will also handle member queries across multiple channels and ensure compliance with regulatory policies.
The role involves managing various DB pension projects, including benefit rectification, calculation audits, and pre-deal due diligence for bulk annuity providers. The analyst will ensure the quality and reliability of pensions data and draft consulting reports for clients.
Act as a subject matter expert in pension implementation projects by gathering client requirements and translating them into business solutions. Responsibilities include supporting junior analysts and collaborating with data and configuration teams to deliver administration solutions.
The role involves investigating contribution arrears, calculating dues, and issuing invoices for payment. The administrator is also responsible for chasing payments via email and handling inbound customer inquiries.
The Bid Writer is responsible for producing high-quality, client-focused proposal content and leading storyboard sessions with stakeholders. They will collaborate with various business functions to integrate contributions into compelling responses for complex, high-value bids.
Provide high-quality technical support and responses for the Teachersβ Pensions Scheme to stakeholders including the DfE and the Pensions Ombudsman. Manage complex member cases, handle subject access requests, and identify process improvement opportunities through root cause analysis.
Handle inbound and outbound calls to assist customers with outstanding debts and establish payment plans. Provide detailed account breakdowns and offer solutions to prevent service disconnection.
Design, configure, and optimize Amazon Connect solutions to improve citizen and agent contact center experiences. Bridge technical solution design with UX and service design to create scalable, intuitive digital workflows across voice, chat, and AI channels.
Visit residential addresses to discuss TV licence requirements and explain available payment solutions. Accurately record visit outcomes using mobile technology and occasionally attend court for enforcement processes.
Drive growth for Capita Public Service by identifying market opportunities, designing innovative solutions, and leading complex bid processes. The role involves building senior relationships and crafting persuasive narratives to win and retain government contracts.
Lead the end-to-end design of complex, client-centric solutions for public sector bids, integrating service, technology, and commercial elements. Coordinate multidisciplinary teams and manage governance to ensure feasible and competitive offers.
The Gas Inspector is responsible for conducting safety inspections of registered businesses to ensure adherence to gas industry statutory and normative documents. They must report defects, take action against unsafe work, and meet client KPIs.
Lead the design and development of innovative ServiceNow solutions to support internal staff and external customers. Manage and mentor a technical team while ensuring platform alignment with business strategy and enterprise architecture.
Design and continuously improve intuitive, accessible digital journeys for members and clients across web, mobile, and portals. Act as a consultant to communicate digital propositions to clients and provide evidence-based recommendations for platform optimization.
The Sales Director will lead the origination and conversion of large Defined Benefit pension outsourcing opportunities by building deep relationships with trustees and third-party evaluators. They are responsible for driving a sustainable sales pipeline, leading complex bid processes, and aligning internal cross-functional teams to secure long-term mandates.
You will own the AI security strategy and posture for the organization while leading a team of security architects. The role involves partnering with technology leaders and the Group CISO to build a defensible AI security framework across platforms and products.
Provide technical information and gas safety advice to stakeholders and the public to ensure compliance with industry standards. Manage the production of technical articles and publications while supporting other departments with accurate technical guidance.
Lead the delivery and optimization of Snowflake as the core data and management information platform across operations. Design and deliver scalable data products and analytics solutions to support operational performance and strategic decision-making.
The MuleSoft Architect will define and govern API-led integration architectures to support large-scale transformation programmes for government and private-sector clients. They will lead the design process, produce technical documentation, and collaborate with engineering teams to ensure security, scalability, and alignment with enterprise standards.
The analyst will track and measure digital user journeys to provide actionable insights for the pension platform. They will collaborate with product and design teams to maintain dashboards and optimize digital experiences through data-driven decision-making.
You will lead the end-to-end delivery of APIs and complex integration patterns on the MuleSoft Anypoint Platform. Additionally, you will mentor developers, conduct code reviews, and ensure all solutions adhere to C4EE governance and security standards.
The role involves liaising with clients throughout the implementation cycle to understand their requirements, data, processes, and systems, and making recommendations for product/service implementation. Key duties include owning and performing data processes, supporting junior team members, gathering requirements, and undertaking system configuration and data analysis.
The role involves the delivery of assigned technical projects, such as GMP equalisation and rectification, which includes running and specifying data extracts and performing bulk calculations in Excel. Responsibilities also cover identifying opportunistic income work, providing cost estimates, and updating leadership on project timelines while continually reviewing system effectiveness.
The specialist will design, deliver, and manage a new suite of digital experiences, primarily using Microsoft Dynamics and other CMS products to implement website changes for public sector clients. This involves managing relationships, developing web content solutions, and collaborating with IT to address technical constraints.
The role involves gathering and interpreting client requirements to translate them into system solutions, managing system configuration, and leading client implementation projects. Responsibilities also include facilitating training, troubleshooting client queries, and supporting technical development through analysis and specification production.
The Communications Lead will manage a high-performing team, lead client partnerships, and direct strategy for private sector pensions consulting clients, ensuring top-tier service delivery and client satisfaction. Key duties include overseeing end-to-end service management, driving client profitability, managing team performance, and owning the business plan including revenue generation.
Mitarbeiter (m/w/d) in der Kundenbetreuung Medien mit Homeoffice-Option
Capita
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Full Time
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4 months ago
Capita
The role involves competently and reliably answering customer inquiries via telephone and in writing, providing helpful assistance for phone queries, and advising customers service-orientedly on services and products. Additionally, the employee will create individual offers, manage customer master data, and document the final processing of customer concerns.
As a Gas Inspector, you will be responsible for inspecting and reporting on gas safety standards. You will ensure compliance with statutory documents and communicate effectively with registered businesses.
The Software Developer will analyze, implement, and ensure the quality of software solutions while managing support tasks such as documentation and incident management. They will also guide and train other developers and assist in project management tasks.
The Business Intelligence Analyst will design, develop, and deploy Operational BI solutions while producing regular and ad-hoc BI reports for the business area. They will also provide root cause analysis results to management and ensure the reporting suite is fit for purpose through regular reviews.
The Principal Consultant will handle large value and technically complex industrial claims, ensuring compliance with technical standards and conducting audits. They will also provide coaching and training to staff while managing a personal caseload to mitigate litigation risks.
The Gas Support Officer provides technical information and gas safety advice to stakeholders and the public. They respond to inquiries, manage technical publications, and ensure compliance with legislation.