You will research, launch, and manage Boulevard's owned customer community while overseeing the brand's reputation on review sites. Additionally, you will partner with internal teams to turn customer feedback into action and help define the company's influencer program.
Provide technical support to resolve customer issues and maintain system functionality. Document technical problems and solutions to ensure efficient service delivery.
You will build and execute enablement programs to onboard new hires and keep the revenue team proficient in sales methodology, product, and market knowledge. You will also analyze performance data to identify skill gaps and design targeted training to improve sales outcomes.
Manage a portfolio of mid-market self-care businesses to ensure long-term success, retention, and product adoption. Drive renewals and expansion opportunities while acting as a primary advocate for customer needs across internal cross-functional teams.
The SEO/AEO Manager will own the end-to-end organic search strategy, including technical SEO, content optimization, and AI-answer engine visibility. They will collaborate with cross-functional teams to drive pipeline growth through data-driven insights and technical execution.
The Risk Analyst II is responsible for conducting comprehensive merchant application reviews, including KYC and AML checks, to ensure compliance with internal and industry standards. They also monitor transactions for fraud, manage payment-related escalations, and collaborate with internal teams to improve underwriting processes.
Build and maintain the product data foundation while partnering with product teams to define instrumentation and data models. Drive strategic decision-making through deep-dive analyses, experimentation, and the development of scalable, self-serve dashboards.
The Support Operations Manager will own the administration and optimization of the support tech stack while executing strategic initiatives in partnership with leadership. They will serve as the bridge between Support and Revenue Operations to ensure alignment across systems, data, and processes.
The GTM Engineer will architect and scale automation workflows across CRM and sales engagement platforms to drive outbound prospecting and seller productivity. They will partner with cross-functional teams to operationalize AI-driven enrichment and routing logic to support the company's revenue growth.
You will lead a team of 8–12 Onboarding Specialists to drive high-quality, efficient customer activations for the SMB segment. This involves managing team performance, optimizing onboarding processes, and ensuring customers reach value quickly through data-driven portfolio management.
The Director of Engineering will lead the infrastructure and reliability team to evolve the platform into a scalable, secure, and highly available system. This role involves driving technical strategy for cloud infrastructure, DevOps practices, and cross-functional collaboration to support rapid growth.
You will lead and develop a team of 5-8 engineers while balancing technical leadership with people management. You will also partner with product and design teams to define roadmaps and drive technical excellence across the platform.
You will lead the data engineering team to build and scale Boulevard's data infrastructure, governance, and ML capabilities. This role involves partnering with cross-functional teams to deliver data-driven products and ensure operational excellence across the data ecosystem.
Own the end-to-end vision, roadmap, and success metrics for the AI Receptionist suite, focusing on autonomous client communication via voice and text. Drive business outcomes including revenue, adoption, and retention while ensuring a seamless transition between AI and human staff.
Lead the commerce experience by translating technical capabilities into intuitive transactional flows for businesses and their clients. Partner with engineering and design teams to scale the platform for complex franchise brands and international growth.
