Manage and grow installed base accounts by building trust-based relationships with clinical and executive stakeholders. Act as a bridge between customers and internal teams to drive revenue growth through upgrades and service offerings.
Accuray
4 Remote Job Openings at Accuray
The role focuses on driving commercial and clinical growth within the installed base of CyberKnife and Radixact systems. Key duties include selling software upgrades, managing service contract renewals, and partnering with capital sales teams to identify trade-in opportunities.
Leads post-installation customer care and drives revenue through service contract renewals and product upgrades for the installed base in the APAC region. Manages regional product lifecycles and maintains strategic relationships with key medical accounts to ensure customer satisfaction.
The Field Service Engineer provides on-site installation, diagnosis, troubleshooting, service, and repair for complex medical equipment, ensuring operational quality and instructing customers on system use. This role involves managing schedules, maintaining documentation, and acting as the company liaison for administrative and technical customer matters.
