12twenty

The Account Manager will own client retention and minimize churn by ensuring customers realize the value of the platform. They will also proactively identify expansion opportunities and facilitate strategic interactions to maintain strong client engagement.

Lead the customer implementation process from contract signature through full adoption and handoff to Customer Success. Manage 30–40 concurrent implementation projects while serving as the primary point of contact for stakeholders.

The role focuses on prospecting and generating leads through outbound calls and emails to book discovery calls and demonstrations. The representative will qualify prospects and build relationships to grow the customer base for Account Executives.

The role focuses on growing and maintaining partnerships with higher education administrators to expand the 12twenty platform's impact. Responsibilities include conducting platform demonstrations, negotiating contracts, and collaborating with internal teams to align product features with institutional needs.