Trade Sales & Enablement Manager (LATAM - Remote)

This is a remote position located in Latin America. It will be a long-term contract. Resumes must be submitted in English. Any resumes submitted in other languages will not be considered.

Role Overview

We are seeking a proactive Trade Sales & Enablement Manager based in LATAM to drive the day-to-day execution behind Havenly’s fast-growing trade business. You will turn trade strategy and analysis into shipped work, put a prioritized book in front of our inside and outside sales reps, and push them to work it. You will partner closely with U.S.-based sales, marketing, CX, supply chain, and RevOps through both real-time collaboration and strong async execution.

This is a build-and-automate role as much as a sales role. Leadership sets the strategy, targets, and definitions. You own the execution and the feedback loop, leaning on tooling, dashboards, and triggered alerts rather than manual follow-up. You will move the metrics that matter most: application-to-order conversion, repeat rate, cross-brand shopping, and active-account growth.

Key Responsibilities

Sales Execution & Rep Enablement

• Own the routing logic behind rep books across inside (retail) and outside sales: prioritization, assignment, reassignment, and firm-linking
• Drive sales teams to work their trade pipeline using triggered alerts and account-prioritization views
• Build enablement for DE and retail teams, including training, playbooks, perks and tier fluency, and a central resource hub
• Motivate a large retail team through contests, SPIFFs, and clear targets, in partnership with retail leadership

Trade Program Operations

• Manage tier-progression mechanics and verify delivery of earned perks and benefits
• Manage promo and pricing mechanisms that support cross-brand shopping
• Run the trade special-order request process from intake and approval through delivery
• Feed what you learn on the ground back to marketing and sales leadership

Campaigns & Lifecycle

• Write, QA, and iterate on trade sequences across acquisition, onboarding, and re-engagement
• Keep messaging on-brand and consistent
• Test and optimize to lift conversion, repeat, and cross-brand rates

CRM, Reporting & Analytics

• Handle day-to-day trade CRM and HubSpot administration and data integrity, working with our HubSpot Admin
• Build self-serve dashboards and automated alerts covering application health, application-to-order conversion, and tier movement
• Surface leading indicators like primed leads, idle accounts, stalled deals, and tier gaps
• Deliver clear recommendations on book structure, engagement volume, sales activities, and deal management

CX & Supply Chain Partnership

• Act as the single point of contact for trade across CX and Supply Chain
• Define escalation steps and expected response times
• Find and unblock stuck orders before delivery friction costs us accounts we have already won

Qualifications

• 6+ years of hands-on experience in B2B, trade, or wholesale sales operations and enablement
• CRM administration and reporting experience (HubSpot strongly preferred), plus experience building automated outreach sequences and lifecycle campaigns
• Proven experience working remotely with U.S.-based teams
• Strong English communication skills, written and verbal
• Demonstrated ability to work independently in an async environment
• Strong analytical skills, including building funnel reporting and turning findings into a prioritized plan of action
• Experience driving a sales team to a number without managing it directly
• Clean, on-brand customer-facing writing, and the ability to QA someone else’s
• Comfort working cross-functionally and owning an escalation process other teams depend on
• Bonus: experience with loyalty or membership programs, multi-brand or marketplace retail, or CX and supply chain escalation design
• We are building with AI as part of how we work. We are looking for people who are curious about AI-assisted tools and eager to adopt them.

Success Metrics

• Application-to-first-order conversion (approved applicants who order within 90 days)
• 90-day repeat rate and 12-month trade LTV
• Tier progression rate
• Cross-brand shopping, total trade revenue, and active-account growth
• Fast, reliable response times to requests from sales, CX, and supply chain

What We’re Looking For

• Highly responsive and dependable during U.S. working hours overlap
• Self-starter who does not need step-by-step direction
• Clear communicator who keeps stakeholders informed without being asked
• Builder and automator who reaches for tooling and triggers before manual follow-up
• Comfortable in a fast-paced, evolving environment with shifting prioritiess

The Details

• Engagement type: Long-term contract, remote
• Location: Latin America: Argentina, Brazil, Uruguay, Mexico, Costa Rica