Account Director, Strategic Accounts

Company Description

Who we are...

At Trustonic, we make smartphones affordable for the many, enabling global access to devices and digital finance through the world’s most secure smartphone locking technology. We partner with mobile carriers, retailers, and financiers across 30+ countries, powering device financing solutions that drive economic inclusion, profitability, and growth.

We pride ourselves on living by the Trustonic culture code, a blueprint for our journey that recognises that great working environments don’t guarantee success, but bad ones almost always ensure failure.

Working here, you’ll find a company that celebrates its diversity and is looking to do the right thing: for each other, the community and the planet. We believe in equal opportunities and take to heart the old African proverb ’If you only want to go fast, go alone. If you want to go far, go together’.

We work flexibly when and where we’re at our best, but regardless of how you choose to work, we’ll make sure you feel like one of the team.

Click here if you would like to find out more about Trustonic's culture code.

If you would like to work in a fast-moving global technology company, with great ambition, then we’d love to hear from you!

Job Description

A bit about the team and what you'll deliver...

We’re looking for an Account Director, Strategic Accounts to help accelerate Trustonic’s growth across the North American wireless ecosystem.

As a global B2B SaaS business operating in the cybersecurity space, we help organisations manage risk and unlock opportunities by securing billions of connected devices across mobile, automotive, IoT, retail, and banking and payments.

In this role, you’ll take ownership of a portfolio of strategic customer relationships across the US and Canada, while also identifying and developing new business opportunities across the wireless, mobility, connected device, telecommunications, fintech, and technology markets.

This is a great opportunity for an ambitious sales professional who enjoys building strong customer relationships, navigating complex enterprise sales, and turning strategic opportunities into long-term commercial growth. You’ll have the opportunity to own larger strategic relationships, influence our growth strategy, and work closely with senior stakeholders across Trustonic and our customers.

As the Account Director, Strategic Accounts, you will:

Strategic account management

• Own and grow a portfolio of strategic customer accounts across North America
• Build strong, trusted relationships with key customer stakeholders and act as their primary commercial contact
• Drive customer retention, contract renewals, upsell opportunities, and long-term account growth
• Develop and execute account plans focused on customer satisfaction, relationship development, and revenue expansion
• Act as a customer advocate internally, ensuring customer needs and opportunities are understood across the business

Business development & new business

• Support the successful closure of strategic opportunities already underway with key industry participants
• Identify, qualify, and develop new business opportunities across telecommunications providers, retailers, MVNOs, mobility partners, device financing and leasing companies, and enterprise technology organisations
• Build and maintain a healthy pipeline of qualified opportunities
• Lead sales activity from initial engagement through to contract execution
• Develop new relationships and identify opportunities to expand Trustonic’s presence across the wireless and connected device ecosystem

Commercial leadership

• Lead commercial discussions and contract negotiations with customers and prospects
• Work closely with Legal, Product, Operations, Finance, and Executive Leadership to progress strategic opportunities
• Maintain accurate sales forecasts and CRM records
• Achieve or exceed revenue, retention, account growth, and new business targets

Who you are...

• A commercially driven and customer-focused sales professional who enjoys building long-term strategic relationships
• Confident managing complex enterprise sales involving multiple stakeholders and decision-makers
• Comfortable balancing account management with new business development and pipeline generation
• A strong communicator and negotiator who can build credibility with senior customer stakeholders
• Commercially curious, proactive, and motivated by finding opportunities for growth
• Organised and able to manage multiple strategic accounts and sales opportunities at different stages
• Collaborative by nature, with the ability to work effectively across internal teams to deliver for customers

What makes you, you...

Experience

• Proven experience in enterprise sales, strategic account management, business development, or a similar commercial role
• Demonstrable success managing complex sales opportunities involving multiple stakeholders
• Experience owning and growing strategic enterprise customer relationships
• Strong experience in customer retention, account expansion, upselling, and new business development
• Experience leading sales opportunities from initial engagement through to contract execution
• Experience using Salesforce or a comparable CRM platform
• Strong communication, presentation, negotiation, and relationship-building skills
• Experience within telecommunications, wireless, SaaS, fintech, mobility, device lifecycle management, or related technology industries
• Experience working with mobile operators, retailers, MVNOs, distributors, channel partners, or service providers

Desirable

• Experience selling into enterprise technology organisations
• Existing relationships or understanding of the North American wireless and connected device ecosystem

Skills & knowledge

• Strong commercial acumen and an ability to identify and develop revenue opportunities
• Excellent relationship-building and stakeholder management skills
• Strong negotiation and presentation skills
• Ability to manage complex, multi-stakeholder sales cycles
• Strong pipeline management, forecasting, and CRM discipline
• A strategic, customer-focused approach with a clear focus on delivering measurable commercial outcomes

Additional Information

What we can provide you in return for your investment...

Competitive compensation

• A base salary that reflects your expertise and impact.
• Bonus scheme to share in our success.

Financial security & wellbeing

• Private medical insurance for you and your family from day one.

Flexibility & work-life balance

• Remote working arrangements to support your lifestyle.
• An open holiday policy with no upper limit—take the time you need, when you need it.
• Support for volunteering and causes that matter to you.

Growth & development

• Opportunities for professional development and career progression.
• Exposure and interaction with global teams.

Inclusive, supportive culture

• A commitment to diversity, equity, and inclusion.
• A collaborative environment where your voice is valued and your wellbeing is prioritised.

Impact & purpose

• The chance to work on technology that drives global economic inclusion and makes a real difference in people’s lives.

#LI-Remote

Trustonic is an equal opportunity employer.  We do not discriminate on any grounds. We empower, engage, enable and value differences between people, including; different races, ethnicities, genders, ages, religions, disabilities and sexual orientations, with differences in education, backgrounds, skill sets, experiences and knowledge.