The Technical Support Engineer will resolve complex technical issues across production environments and manage customer cases from a global queue. They will also collaborate cross-functionally to improve product quality and maintain comprehensive knowledge base documentation.
The Technical Operations Engineer will execute mobile device testing, provisioning, and lifecycle updates while maintaining customer accounts. They will also contribute to process improvements by testing new automation and GenAI tools to enhance operational efficiency.
You will lead and mentor the Technical Operations team to ensure efficient execution of testing, provisioning, and service requests. Additionally, you will collaborate with cross-functional teams to drive process improvements, automation, and the adoption of GenAI solutions.
Lead and develop regional Pre-Sales, Customer Onboarding, and Technical Account Management teams to ensure successful solution adoption. Drive strategic customer engagements while collaborating with internal Product, Engineering, and Sales teams to improve operational efficiency.
The Technical Account Manager will act as a trusted technical partner for APAC customers, ensuring successful implementation and adoption of Trustonic solutions. They will manage complex technical issues, lead technical discussions, and align customer roadmaps with product development.
Lead and develop a regional Technical Account Management team across APAC while serving as a strategic technical partner to key customers. Drive product adoption, retention, and growth by translating customer needs into actionable insights for the product roadmap.
Lead and develop regional Pre-Sales, Customer Onboarding, and Technical Account Management teams across APAC to ensure successful solution adoption. Drive strategic technical engagements, manage complex customer relationships, and improve operational efficiency through scalable processes.
The Sales Engineer will partner with commercial teams to provide technical expertise throughout the sales cycle, from discovery and solution design to technical proposals and implementation handover. They will act as a trusted advisor to customers, translating complex technical requirements into scalable solutions while supporting the APAC region.
Lead and develop a team of Technical Account Managers while serving as a senior technical advisor for strategic customers. Drive customer success by aligning product strategy with customer needs and ensuring the effective adoption of secure technology solutions.
The role involves transforming complex business problems into actionable insights through real-time analytics, AI-driven dashboards, and scalable data pipelines. You will also implement data governance frameworks and collaborate cross-functionally to align analytics with product strategy.
Lead and develop a team of Technical Account Managers to ensure strategic customers maximize the value of Trustonic solutions. Act as a senior technical advisor, managing complex escalations and influencing product roadmaps based on customer insights.
