You will lead the technical side of customer relationships, overseeing Sales Engineering, Implementation, Technical Account Management, and Technical Support teams. Additionally, you will serve as a member of the Executive Team to shape company strategy and drive customer experience initiatives.
The Technical Operations Engineer will execute mobile device testing, provisioning, and lifecycle updates while maintaining customer accounts. They will also contribute to process improvements by testing new automation and GenAI tools to enhance operational efficiency.
The Technical Support Engineer will resolve complex technical issues across production environments and manage customer cases from a global queue. They will also collaborate cross-functionally to improve product quality and maintain comprehensive knowledge base documentation.
Lead and develop regional Pre-Sales, Customer Onboarding, and Technical Account Management teams across APAC to ensure successful solution adoption. Drive strategic technical engagements, manage complex customer relationships, and improve operational efficiency through scalable processes.
The Sales Engineer will partner with commercial teams to provide technical expertise throughout the sales cycle, from discovery and solution design to technical proposals and implementation handover. They will act as a trusted advisor to customers, translating complex technical requirements into scalable solutions while supporting the APAC region.
