Own the end-to-end onboarding journey for new users to ensure they realize value quickly. Provide high-level technical support and collaborate with product teams to reduce friction in the customer journey.
Remote Customer Support Jobs (1,018)
Search = customer support
Oversee day-to-day customer support operations across phone and email channels to ensure an exceptional customer experience. Lead and coach the support team while managing escalations and improving operational workflows within an e-commerce environment.
Act as a strategic liaison between Customer Support and other departments to prioritize defects and enforce operational level agreements. Provide high-level subject matter expertise to resolve complex tickets and coach tenured resources on product functionality.
The role involves providing professional customer support via phone, email, and text to resolve inquiries and ensure satisfaction. Additionally, the specialist is responsible for identifying sales opportunities, promoting services, and maintaining accurate records in the CRM.
The specialist will handle user requests via tickets and calls, communicating with English-speaking users globally. They will also escalate product issues to relevant departments to help improve the overall user experience.
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The analyst will manage and resolve Level 1 and Level 2 customer support cases with a focus on quality and speed. Responsibilities include monitoring operations logs and managing transactional cases to meet contractual resolution times.
REMOTE Customer Support Rep – Entry Level
Globe Life AIL - Lisa Russel
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Full Time
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3 Weeks Ago
Globe Life AIL - Lisa Russel
Join the customer service leadership team to manage and inspire teams toward outstanding results. The role focuses on delivering exceptional customer service while maintaining a flexible remote schedule.
Provide technical support and maintain high performance and productivity of semiconductor manufacturing products. Partner with field teams and customers to manage tools and identify performance improvements.
Lead and coach a team of Customer Support Specialists to provide a best-in-class experience for Juniper Square customers. Drive the adoption of AI tools and optimize support workflows to improve efficiency and customer outcomes.
Serve as the first line of support for Sages and Vendors to resolve platform issues and answer questions. Collaborate with internal teams to improve support processes and identify recurring customer pain points.
Happiness Engineer – Customer Support & Success
Automattic Careers
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Full Time
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3 Weeks Ago
Automattic Careers
Provide technical support to customers via email and live chat to help them achieve publishing and commerce goals. Identify product improvements and advocate for customer needs internally to enhance the overall user experience.
Customer Support Consultant - French Speaker (Remote from Croatia)
Sendcloud Job Board (for new Webflow site)
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Full Time
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3 Weeks Ago
Sendcloud Job Board (for new Webflow site)
Provide professional B2B customer support via calls, chats, and tickets regarding software, shipping logistics, and financial matters. Identify patterns to suggest improvements and help shape the overall customer experience.
Online Hotel Reservations Specialist | Customer Support
Careers In Travel | Destination Planners
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Full Time
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3 Weeks Ago
Careers In Travel | Destination Planners
Process and confirm hotel bookings while coordinating itineraries for clients. Provide professional customer service via phone, email, and chat to ensure smooth travel experiences.
Provide technical support to customers regarding Infrastructure as Code best practices and troubleshoot complex deployment and automation issues. Collaborate with cross-functional teams to resolve technical problems and contribute to the company's technical knowledge base.
The Customer Support Analyst will provide timely responses to customer inquiries and resolve complex logistics and SaaS issues. They will also collaborate with internal teams to document and escalate bugs and feature requests.
Handle player inquiries across multiple channels regarding wagering, account management, and game mechanics. Collaborate with risk and payments teams to resolve complex transaction issues and maintain a secure gaming environment.
Address customer support cases via phone, email, and video call regarding clinical workflows and technical issues. Create knowledge base articles and support customer training as a subject matter expert.
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Act as the primary point of contact for e-commerce merchants, providing high-velocity support via Slack and email. Manage the end-to-end Jira lifecycle for technical issues and guide new merchants through the onboarding process.
Provide professional customer support to German-speaking clients via phone, email, and chat to resolve issues efficiently. Document all interactions in the support system and escalate complex problems to the appropriate departments.
Provide exceptional support to French-speaking customers via phone, email, and chat to resolve issues efficiently. Document interactions in the support system and escalate complex problems to the appropriate departments.
Resolve complex, high-impact support cases for Blackbaud Raiser's Edge and integrated payment products. Serve as a subject matter expert by mentoring team members and contributing to knowledgebase content and product improvements.
Provide post-sale technical and non-technical support to business and end-consumer customers via phone, chat, or text. Act as a liaison between customers and distribution departments to resolve order-related issues.
Provide premier omnichannel customer experience management and support for global companies. Deliver high-touch, empathetic support using advanced technologies to ensure client success.
Provide premier omnichannel customer experience management and support for global companies. Focus on delivering high-touch, empathetic support augmented by cutting-edge technology to drive client success.
Act as the first point of contact for healthcare professionals using AI tools via chat, email, and phone. Manage support cases from initial contact through resolution or escalation while providing empathetic and accurate guidance.
Provide detailed product information and resolve complex inquiries to ensure a seamless client experience. Proactively solve problems for customers within a fast-paced SaaS or academic environment.
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Customer Support Specialist - GL/AP (Public Sector SaaS)
FUNDVIEW
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Full Time
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3 Weeks Ago
FUNDVIEW
Provide frontline technical and accounting support to municipal clients using the GL and AP features of a B2B SaaS platform. Collaborate with product teams to resolve complex issues and maintain support documentation and knowledge articles.
Customer Support Analyst
Springbrook Holding Company LLC
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Full Time
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3 Weeks Ago
Springbrook Holding Company LLC
The Support Analyst resolves customer issues through data analysis and functionality support while acting as a link between clients and internal engineering teams. They are responsible for managing tickets, providing product training, and reporting software bugs or enhancement requests.
Provide Level 1 support for SaaS and logistics customers across various channels while resolving complex technical issues. Collaborate with Product and Engineering teams to document bugs and contribute to internal and external knowledge bases.
Operations & Customer Support Specialist (Job ID: DEBMIC1R)
Inside Out Hiring
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Full Time
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4 Weeks Ago
Inside Out Hiring
Manage customer communications, scheduling, and high-stakes inquiries for a plumbing business. Handle financial operations including invoicing, accounts receivable, and CRM data management.
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