The Voyage Operations Specialist Lead provides day-to-day direction to Operations Agents and ensures the accurate execution of booking and voyage processes. They also manage operational documentation, quality control reporting, and system improvements to enhance the guest experience.
The Operations Agent is responsible for coordinating booking processes, including manifesting, reservation accounting, and handling irregular operations. They also provide guest support, mentor team members, and ensure operational accuracy to meet company KPIs.
The Customer Service Representative will process bookings, reservations, and cancellations while providing exceptional service to guests and travel advisors. They will also assist in achieving departmental revenue goals through upselling and maintaining high booking quality.
