Windstar Cruises

Oversee a team of outbound sales agents to ensure monthly targets are met through coaching, mentorship, and performance management. Champion the use of AI-driven tools and CRM systems to optimize productivity and personalize guest outreach.

Oversee a team of outbound sales agents to ensure monthly targets are met through coaching, mentorship, and performance management. Champion the use of AI-driven tools and CRM systems to optimize productivity and personalize guest outreach.

Oversee a team of outbound sales agents to ensure monthly targets are met through coaching, mentorship, and performance management. Champion the use of AI-driven tools and CRM systems to optimize productivity and personalize guest outreach.

This role supports global sales performance by executing and improving core sales operations, enablement, and technology processes, translating commercial strategy into scalable processes, tools, and enablement programs for sales teams. Key duties include managing sales technology administration, driving process standardization, building performance reports, and executing enablement initiatives like training and certifications.

The Customer Service Representative will process bookings, reservations, and cancellations while providing exceptional service to guests and travel advisors. They will also assist in achieving departmental revenue goals through upselling and maintaining high booking quality.