The Operations Agent is responsible for coordinating booking processes, including manifesting, reservation accounting, and handling irregular operations. They also provide guest support, assist with team onboarding, and ensure operational accuracy to meet company KPIs.
The Voyage Operations Specialist Lead provides day-to-day direction to Operations Agents and ensures the accurate execution of booking and voyage processes. They also manage system improvements, quality control reporting, and support irregular operations in partnership with the Operations Supervisor.
The International Lead serves as the primary contact center liaison for international partners, managing bookings, resolving escalations, and providing training. This role ensures global sales success by maintaining deep product knowledge and supporting international market hours.
The Customer Service Representative will process bookings, reservations, and cancellations while providing exceptional service to guests and travel advisors. They will also assist in achieving departmental revenue goals through upselling and maintaining high booking quality.
