Provide technical support to Wildix Partners via phone, email, chat, and ticketing systems to resolve product issues. Collaborate with cross-functional teams and train partner engineers on the correct use of UCaaS products.
Wildix
12 Remote Job Openings at Wildix
Lead the company-wide AI strategy and operational transformation to increase efficiency across Sales, Support, and Operations. Design and execute AI-driven workflows and automation initiatives integrated with CRM and telephony platforms.
Configure and optimize AI bots, assistants, and conversational workflows to improve internal productivity and customer interactions. Collaborate with various departments to identify automation opportunities and integrate AI systems with CRM and telephony tools.
Lead revenue growth and scale the company's presence in the French market by executing a strategic go-to-market plan. Manage and develop multiple sales teams while collaborating with channel partners and cross-functional departments to optimize customer experience.
Provide technical implementation and support for VoIP and DECT network setups across US retail stores. Collaborate with engineering teams to perform network checks, remote diagnostics, and manage third-party installation partners.
The Sales Engineer provides technical expertise and solution design to drive sales velocity and improve partner performance. Responsibilities include conducting client infrastructure assessments, delivering tailored product demonstrations, and collaborating with sales teams to close deals.
The Customer Success Specialist manages a portfolio of partner accounts to ensure satisfaction, retention, and growth. They act as a liaison between support and sales while delivering product training and identifying upsell opportunities.
The Customer Success Specialist manages partner relationships and ensures long-term retention by providing support and training. They are responsible for monitoring account performance, identifying growth opportunities, and acting as a liaison between partners and internal teams.
Take full ownership of the end-to-end number porting process and DID requests to ensure precision and speed. Coordinate with carriers and internal teams to resolve issues and maintain process documentation.
The role involves managing and nurturing existing Channel C-Level Relationships with VARs, Systems Integrators, or MSPs, while also speeding up the onboarding process for new partners across the French market. Key activities include retaining existing clients, driving partner revenue growth, increasing MRR, and conducting high-level business conversations with executives.
The role involves gathering requirements from IT and stakeholders to design and develop scalable technical solutions within the Salesforce environment. Responsibilities include building and maintaining high-performing solutions using declarative tools and resolving complex technical issues.
This role involves designing, developing, and maintaining scalable solutions within the Salesforce environment by working closely with admins, IT, and stakeholders to translate requirements into technical solutions. Responsibilities include building solutions using Apex, LWC, Flow, and Triggers, ensuring smooth deployments, and resolving complex technical issues.
