You will design and deliver scalable integration and AI-powered solutions for nonprofit customers while productizing these engagements into repeatable offerings. You will also own the full lifecycle of discovery, solution design, build, and delivery while bridging the gap between customer needs and product development.
You will own the go-to-market strategy, market narrative, and pipeline goals for the Momentum and Insights product bundle. You will collaborate with Sales and Demand teams to drive bookings and ensure effective product positioning in the market.
You will own the end-to-end go-to-market strategy, including positioning, messaging, and campaign execution for donor-facing products. You are accountable for pipeline and revenue goals, working closely with Sales, Demand Gen, and Customer Success teams to drive adoption and bookings.
The Enterprise Customer Success Manager will manage strategic relationships with nonprofit clients to drive product adoption, retention, and expansion. They are responsible for proactive issue resolution, managing contract renewals, and identifying upsell opportunities to support business growth.
Lead and scale a 23-person global support organization while driving operational excellence and performance metrics. Manage the integration and evolution of AI-assisted support tools to optimize team efficiency and customer experience.
Own the end-to-end development, performance, and scalability of the data layer and background-processing infrastructure. Design and ship new full-stack features while migrating the frontend to a server-side HTMX architecture.
