The Service Delivery Manager leads managed infrastructure and workload automation services while overseeing the Incident Response Team to ensure service reliability. They are responsible for driving operational accountability, managing client relationships, and implementing automation to reduce manual intervention.
The role involves designing, implementing, and managing Cisco Meraki network solutions across Northern England, North Midlands, and Scotland. Responsibilities include providing Level 2/3 technical support, performing network monitoring, and executing performance testing to ensure optimal infrastructure functionality.
The Transition Manager provides support for complex deals by overseeing project onboarding, staffing validation, and resource allocation. They are also responsible for financial structuring, including budget management and client billing processes.
The developer will build and customize ticket-exchange integrations between ServiceNow and third-party applications using ShareLogic Unifi. They are also responsible for monitoring integration health, resolving issues, and supporting upgrades through regression testing.
The role involves providing ongoing systems administration, maintenance, and troubleshooting for Power BI environments across multiple locations. Responsibilities include managing incident tickets, ensuring system compliance, and performing proactive network monitoring to maintain availability and reliability.
Leads and manages large, complex enterprise-level projects while representing the company to client senior management. Drives project initiation, risk assessment, and process improvement initiatives to ensure business success.
Partner with Steady State teams and analyze ServiceNow ticket data to identify, prioritize, and quantify repetitive operational work suitable for automation. Build, validate, document, and maintain reusable Ansible and Terraform automation, GitLab CI/CD pipelines, Vault-managed secrets, and secure artifacts, while tracking automation coverage and impact.
Administer, monitor, maintain, and optimize SAN and NAS storage systems, including performing daily checks, troubleshooting incidents, tuning performance, and ensuring backup and recovery readiness. Provide L3 escalation support, automate routine storage tasks, manage incidents, changes, and problems under ITIL standards, and maintain technical documentation and training.
Provide second-level technical support for software, hardware, and network issues while maintaining accurate ticket documentation. Ensure service level agreements are met by resolving incidents efficiently and escalating complex issues when necessary.
The Senior Director of Delivery Management is responsible for the strategic direction, operational performance, and commercial success of Digital Workplace Solutions for a global restaurant enterprise. This role involves leading global service delivery teams, driving operational transformation, and acting as a trusted advisor to executive stakeholders.
The Senior Director is responsible for the global operation, commercial performance, and delivery excellence of the managed cybersecurity services portfolio. This role involves driving revenue growth, managing client outcomes, and leading a high-performing global team to deliver scalable security solutions.
The role involves administering Windows server environments, including patching, OS hardening, and GPO configuration. Additionally, the analyst will perform proactive system monitoring and resolve complex Level 2 incidents through root cause analysis.
The Senior Manager will lead organizational change initiatives by developing strategies to overcome resistance and ensure project objectives are met. They will conduct impact analyses, engage stakeholders, and oversee the delivery of communication and training materials to support business transformations.
The Marketing Associate will assist in developing and implementing analyst relations communication plans and managing submissions for analyst evaluations. They will also monitor analyst publications, coordinate analyst interactions, and prepare core program materials such as briefings and reports.
Build and customize ticket-exchange integrations using ShareLogic Unifi and ServiceNow platforms. Monitor integration health, resolve issues, and support upgrades through regression testing.
Lead pricing strategy and commercial modeling for complex, global IT services deals while collaborating with Sales, Delivery, and Finance teams. Leverage AI and data analytics to enhance pricing effectiveness, automation, and profitability.
The OCM Manager will define and deploy AI transformation strategies, including mapping workflows and designing governance models to drive organizational adoption. They will also oversee the creation of scalable learning experiences and resources to ensure employees can effectively leverage AI in their daily work.
The role involves owning the end-to-end technical architecture, design, and delivery of Microsoft Dynamics 365 Finance & Supply Chain solutions. You will serve as the technical authority, governing customization strategies and ensuring scalable integration with Azure-based services.
The role involves designing, configuring, and supporting IBM MQ clusters and Managed File Transfer solutions in complex distributed environments. Responsibilities also include performing routine maintenance, version upgrades, and automating administrative tasks using PowerShell and Linux scripting.
The role involves leading global data center and infrastructure initiatives while defining growth strategies and driving revenue expansion. You will also support pre-sales efforts, manage key client relationships, and collaborate with engineering and marketing teams to promote service offerings.
The Business Consultant builds trusted relationships with clients to understand their business priorities and technology goals. They identify and qualify consulting opportunities while collaborating with technical and delivery teams to ensure positive client outcomes.
Provide Tier 2 technical support for complex hardware, software, and network issues while acting as an escalation point for unresolved incidents. Perform root cause analysis and contribute to service improvements through documentation and proactive problem management.
The Senior Analyst will lead the development and implementation of organizational change management strategies while designing engaging communication materials using Adobe Creative Cloud. They will also collaborate with cross-functional teams to integrate change initiatives and monitor the effectiveness of interventions for continuous improvement.
The OCM Manager will lead the development and execution of change management strategies to ensure the successful adoption of new initiatives. They will also collaborate with project teams and leadership to conduct impact assessments and facilitate stakeholder engagement.
The role involves defining and executing the enterprise infrastructure and platform strategy, focusing on modernization, automation, and SRE practices. You will lead multidisciplinary teams to ensure high availability, security, and operational excellence across hybrid cloud and on-premise environments.
Lead availability and disaster recovery strategy for Oracle and Microsoft SQL Server environments, including validating high-availability configurations, recovery objectives, backups, and disaster recovery systems. Administer, monitor, tune, and automate database environments while coordinating with leadership, developers, and data users to improve reliability, performance, and data integrity.
The manager will lead a multidisciplinary team in the delivery, modernization, and operational support of enterprise Linux, Unix, and middleware platforms. They are responsible for ensuring platform stability, security compliance, and service excellence through effective resource management and strategic oversight.
The manager will lead a team of infrastructure engineers to deliver and modernize enterprise services including Windows, VMware, and Citrix environments. They are responsible for operational stability, service excellence, and executing infrastructure transformation initiatives while managing stakeholder relationships.
Monitor and triage security alerts from various platforms while performing investigations to determine scope and business impact. Collaborate with internal teams and MSSP partners to execute incident response and improve detection quality through automation and threat hunting.
The role involves providing network operations support for complex projects and implementing process improvements. You will also be responsible for developing policies, methods, and procedures to ensure consistent network performance and quality standards.
The Lead Network Architect serves as the primary escalation point for complex network issues and oversees daily NOC operations. They are responsible for incident management, maintaining network documentation, and providing technical guidance to junior staff.
The role involves providing network operations support, interpreting business needs into technical requirements, and coordinating system implementations. You will also perform troubleshooting, develop test plans, and ensure vendor solutions meet company standards.
The Client Security Officer supports the delivery of cybersecurity governance, risk, and compliance activities across multiple client accounts. They partner with internal stakeholders to ensure security requirements are implemented, monitored, and aligned with contractual and regulatory obligations.
The Knowledge Manager will own and manage the knowledgebase for IT service desk, end users, and AI automation tools. They will drive continual improvement by integrating knowledge management with automation initiatives and collaborating across global support teams.
The Change Manager is responsible for coordinating IT changes through the organization's process to ensure minimal business impact. This includes managing Change Advisory Board meetings, monitoring implementation, and performing post-implementation reviews.
The role involves maintaining security configurations across infrastructure, networks, and cloud environments while supporting information protection systems. You will also collaborate with senior engineers to identify risks, respond to security events, and manage security documentation and metrics.
The role involves managing internal security audit programs and maintaining cloud compliance across the organization. You will coordinate with various internal teams and stakeholders to ensure adherence to security policies and drive continuous improvement.
The Associate General Counsel provides legal advice and counsel to management on corporate, business, and operational issues while ensuring compliance with internal policies and external regulations. They also manage commercial contract negotiations, support intellectual property matters, and assist with employment law and litigation-related tasks.
The analyst will be responsible for designing, developing, configuring, and maintaining enterprise software solutions to ensure performance and business alignment. They will also manage incident resolution, support testing environments, and provide technical mentorship to junior team members.
The role involves developing and maintaining software applications while ensuring quality through functional, integration, and UAT testing. The professional will also collaborate with business areas to resolve defects and support continuous improvement initiatives.
The role involves developing, maintaining, and supporting software applications while ensuring their integration with other systems and databases. Responsibilities also include executing unit tests, monitoring performance, and adhering to development and continuous integration standards.
Responsible for developing, maintaining, and integrating complex software applications while ensuring alignment with business needs. Leads technical initiatives, performs code reviews, and provides technical support and mentorship to less experienced team members.
Responsible for leading the design, development, and integration of complex software applications to ensure scalable and efficient business solutions. Provides technical leadership, defines architectural standards, and mentors developers while driving innovation and continuous improvement.
Responsible for the development, maintenance, and integration of software applications to ensure solutions align with business needs. Tasks include executing deployment processes, performing testing, optimizing performance, and providing technical support to team members.
The role involves developing, maintaining, and optimizing software applications while ensuring seamless integration with existing systems and databases. Responsibilities also include executing unit tests, monitoring performance, and participating in the implementation of technological improvements.
The role involves leading and managing complex service delivery and projects to ensure business objectives, SLA compliance, and customer satisfaction are met. It also requires overseeing multidisciplinary teams, coordinating technical activities, and maintaining effective communication between stakeholders and technical teams.
The role involves designing, developing, and maintaining complex reporting solutions and dashboards using Power BI and SSRS. You will also manage the end-to-end lifecycle of reporting operations, including data validation, automation, and stakeholder engagement.
The analyst will support large-scale transformation programs by conducting change impact assessments and developing communication and training strategies. They will also facilitate workshops and monitor adoption metrics to ensure the effectiveness of change initiatives.
The role involves providing expert Windows systems administration, including installation, maintenance, and troubleshooting across multiple locations. It also requires leading systems strategy, designing high-availability infrastructure, and managing disaster recovery validation.
This role provides technical leadership and support for Linux environments, focusing on system administration, high-availability design, and disaster recovery planning. The incumbent will manage system compliance, lead infrastructure strategy, and coordinate with business teams to ensure operational reliability.
The Database Administrator designs, installs, and maintains Oracle and Microsoft SQL Server environments while ensuring data integrity and security. This role also focuses on performance optimization, capacity management, and the automation of administrative tasks to improve operational efficiency.
The Sr. Engineer Service Management provides high-level support for Major Incident Management and senior-level service coordination within an assigned client base. They are responsible for leading incident bridge meetings, driving process improvements, and facilitating service management meetings such as Change Advisory Boards.
The role involves providing advanced remote technical support for storage, network, and endpoint devices across complex client environments. It also requires driving continuous service improvement through process optimization and automation to enhance service delivery.
The Field Engineer provides support for specific clients and products, including tech kiosks and desks. Responsibilities include software, hardware, and networking support, installation and maintenance of devices, and ensuring client satisfaction.
Lead the development of complex, tailored technical solutions and deliver high-level presentations to senior decision-makers. Collaborate with sales and engineering teams to ensure technical feasibility and oversee the preparation of competitive RFP/RFI responses.
The role involves gathering client requirements to develop pricing strategies, effort estimates, and detailed technical proposals for digital workplace solutions. The architect will lead solution reviews, participate in client workshops, and develop Statements of Work (SoW).
Design, implement, and support enterprise IAM, PAM, and IGA solutions to ensure secure and compliant access. Manage identity lifecycles, privileged access controls, and machine identity security while developing automation scripts.
The role focuses on administering Salesforce Data Cloud, managing intent data platforms, and optimizing marketing data flows. It also involves building actionable dashboards and managing the end-to-end project management platform for marketing operations.
The role involves architecting, implementing, and optimizing enterprise WLAN solutions and broader network infrastructures. The engineer will lead client-facing engagements, perform RF planning, and resolve complex wireless connectivity issues in critical 24x7 environments.
Provides advanced network monitoring, troubleshooting, and incident remediation within a 24x7 NOC environment. Handles Level 2 escalations and ensures the reliability of network infrastructure across multiple locations.
Lead pricing strategy and commercial modeling for complex global IT services deals to maximize profitability. Collaborate with Sales, Delivery, and Finance teams to design various pricing models and leverage AI for automation and insights.
The role involves designing and architecting new or enhanced products and services, specifically for the UFSS financial services application. Responsibilities include overseeing .NET development, creating architecture artefacts, and providing pre-sales support.
The Data Architect is responsible for designing and implementing complex data warehousing and data mart structures to support business analytics. This includes defining data interfaces, conducting model reviews, and collaborating with stakeholders to ensure data security and engineering excellence.
Leads the design and delivery of infrastructure architectural solutions and advisory services for clients. Manages the technical bid process, solution integrity, and mentors junior architects to ensure successful implementation.
The role involves exploring and evangelizing emerging technologies, specifically AI, to enhance marketing capabilities and performance. Responsibilities include building agentic workflows, conducting pilot projects, and providing technical guidance to the digital marketing team.
Act as a strategic advisor to senior client stakeholders to shape demand and align Digital Workplace Solutions with business outcomes. Serve as a liaison between GTM, solution development, and presales teams to ensure market-relevant offerings and effective pursuit strategies.
The primary focus is winning business by developing compelling, value-laden business solutions for clients and establishing deep technical relationships to drive new revenue and improve margins. This involves understanding client goals, identifying unrecognized business value opportunities, and leading cloud solution design, security, and migration efforts.
The Sr. Principal Presales Solution Architect acts as the pre-sales technical lead for End-User Services, integrating solution design, technology, and delivery into proposals. They are responsible for quality assessments, risk identification, and leading client presentations throughout the sales cycle.
