The Team Leader will oversee daily customer service operations and motivate a team of Korean-speaking agents to ensure high-quality player experiences. They are responsible for monitoring performance, providing coaching, and resolving complex player escalations.
The role involves providing professional customer support via live chat to resolve gameplay, account, and connectivity issues. You will also be responsible for investigating player concerns and maintaining high service standards within an iGaming environment.
The role involves coordinating schedules between clients and Care Professionals while managing high-volume inbound and outbound calls. Responsibilities include resolving scheduling conflicts, maintaining accurate records, and ensuring all service hours are fully covered.
The Affiliate Manager will oversee and grow partnerships with affiliates and traffic providers in the Argentina market to drive player acquisition. They will monitor performance metrics, manage commercial terms, and collaborate with internal teams to ensure brand compliance and operational success.
You will manage and coordinate relationships with affiliate partners, influencers, and media buyers across Latin American markets to drive player acquisition. Additionally, you will analyze performance metrics, manage affiliate tracking platforms, and align promotional activities with marketing and CRM teams.
