Lead and develop a distributed team of SQL engineers to deliver custom analytics assets and dashboards for e-commerce customers. Own the end-to-end service model, from intake and scoping to QA and delivery, while partnering with internal teams to improve product functionality.
Triple Whale
12 Remote Job Openings at Triple Whale
Customer Success Manager, Agency Partnerships - EMEA
Triple Whale
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Full Time
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13 days ago
Triple Whale
Serve as a strategic partner to agency ecosystems to drive platform adoption and maximize value for their brand portfolios. Collaborate cross-functionally to manage renewals, mitigate risk, and advocate for customer needs to the product team.
Lead the professional services arm of Customer Experience, overseeing Solutions Architecture, Marketing Science, SQL Engineering, and Context Engineering. Manage the function as a service business focusing on revenue, utilization, and technical impact on customer retention and expansion.
Technical Product Support Specialist, Enterprise
Triple Whale
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Full Time
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13 days ago
Triple Whale
Act as the dedicated technical voice for enterprise accounts, resolving complex issues across pixels, integrations, and reporting. Partner with internal teams to surface product friction and contribute to the knowledge base and AI context.
Act as the primary technical contact for e-commerce brands to resolve platform issues and optimize their use of Triple Whale. Collaborate with Engineering and Product teams to triage bugs and advocate for product enhancements based on customer feedback.
Lead the implementation team to transition customers from signed contracts to active, adopting users through goal-based onboarding. Develop AI-first self-serve onboarding experiences and manage operational metrics to drive retention and platform adoption.
The CSM will own relationships with Enterprise ecommerce clients, acting as a trusted consultant to advise on marketing strategy and feature functionality. Key duties include driving revenue growth, managing renewals, and translating customer feedback into product requirements.
Own the full sales cycle from outbound prospecting to closing deals for eCommerce brands and agencies in the APAC region. Drive revenue growth through tailored product demos and strategic collaboration with marketing and customer success teams.
Deploy and support service infrastructure in Kubernetes while building internal tooling to accelerate developer velocity. The role involves scaling databases and participating in a weekend on-call rotation to ensure platform reliability.
Partner with Enterprise Account Executives to execute account-based prospecting strategies and engage C-level decision-makers at sophisticated eCommerce brands. Focus on identifying buying committees and uncovering business challenges to generate a qualified enterprise pipeline.
The role involves managing day-to-day social publishing and community engagement across brand and executive accounts. It also requires repurposing long-form content into platform-native assets and tracking performance metrics to drive business impact.
Lead measurement strategy for high-revenue brands by translating complex MMM and attribution data into actionable business decisions. Partner cross-functionally with Product and Data Science teams to bridge the gap between customer needs and platform solutions.
