The specialist will resolve complex integrated payments issues and manage merchant disputes, including writing chargeback rebuttals. They are also responsible for coordinating with partners, managing Stripe Terminal hardware orders, and documenting standard procedures in the knowledge base.
Tekmetric
18 Remote Job Openings at Tekmetric
The role focuses on building the operational systems, training curricula, and tracking infrastructure to optimize partner relationships and lead generation. Key duties include managing the QBR program, owning pipeline accuracy in Salesforce, and utilizing AI to scale enablement content.
Lead the Tier 3 technical support and integrations team, serving as the final escalation point for complex product and API issues. Bridge the gap between Support, Engineering, and Product to resolve systemic defects and maintain high SLAs for Enterprise customers.
Lead and track strategic operational programs to optimize Sales, Sales Development, and Channel Partnership processes. Focus on driving efficiency through automation, ensuring data integrity, and developing dashboards to track key performance indicators.
Manage and nurture established automotive industry partnerships to increase adoption of the Tekmetric platform and generate new revenue. Collaborate with internal stakeholders to execute sales strategies and shape the overall platform partnership model.
Own the measurement, operating cadence, and workforce management for the customer support organization, including KPI frameworks and reporting. Lead the QA program and capacity planning while partnering with technology owners to optimize AI deflection and support workflows.
Design and deliver structured onboarding programs for various revenue roles to ensure new hires ramp up effectively. Manage the AI role-play content library and administer the Revenue organization's LMS to track progress and optimize learning.
Lead, train, and mentor a team of inside sales representatives to meet and exceed revenue quotas. Collaborate with Marketing and Customer Success to optimize sales workflows and improve business processes within the CRM.
Build and lead Tekmetric's education program from scratch by establishing partnerships with trade schools and vocational programs. Develop curriculum materials, tutorials, and a repeatable playbook for national expansion to create a pipeline from classrooms to the workforce.
Design and implement scalable frontend solutions to enhance user experiences while participating in architectural discussions. Collaborate with agile teams to develop, test, and maintain high-quality code standards for a high-scale web environment.
Lead the strategic development and growth of a SaaS product for auto repair shops, managing the roadmap from concept to launch. Collaborate with cross-functional teams to integrate generative AI solutions and optimize the user experience based on research.
Own the full sales cycle targeting multi-location auto repair groups to achieve a goal of two new rooftops per month. Collaborate with Product, Operations, and Onboarding teams to improve sales velocity and ensure seamless customer implementation.
Lead a team of Customer Onboarding Managers to ensure high customer satisfaction and fast time-to-value for mid-market and enterprise clients. Develop scalable onboarding strategies and collaborate across sales, product, and success teams to optimize the customer journey.
Lead and develop outbound expansion sales teams for TMS and Payments products to drive pipeline and quota attainment. Build a coaching culture, define playbooks for new product motions, and coordinate cross-functionally to optimize lead routing and handoffs.
Lead and mentor a team of engineers to design, develop, and implement product initiatives while ensuring high quality and timely execution. Collaborate with product, design, and QA departments to align engineering activities with company objectives and improve internal processes.
Own the operational backbone of the People function, including total rewards, HR systems, compliance, and people analytics. Partner with Finance and the VP of People & Culture to scale people programs and operational rhythms for a high-growth SaaS company.
Drive growth by managing the full sales cycle from presentation to closure while exceeding sales targets. Collaborate with product, marketing, and customer success teams to refine strategy and ensure seamless customer onboarding.
Lead the end-to-end design process for a SaaS platform, from problem framing and discovery to launch and iteration. Collaborate with product and engineering teams to manage design systems and ensure high visual quality and customer-centric experiences.
