Conduct proactive research into threat actors, malware, and evolving TTPs to produce actionable intelligence reports for customers. Collaborate with engineering teams to develop analytical tools and automation while providing technical leadership and peer review.
The Customer Success Manager will act as the primary post-sales relationship owner for government accounts, focusing on product adoption, retention, and expansion. They will collaborate with cross-functional teams to ensure customers effectively operationalize threat intelligence and achieve measurable mission outcomes.
You will design and deliver a structured, role-based customer education program to maximize product value and adoption. This involves creating technical curriculum, conducting training sessions, and managing the learning platform to drive customer success.
