Manage a territory of SMB customers to maximize value realization and drive net revenue retention through renewals and growth opportunities. Proactively identify churn risks and collaborate with expansion sellers to close upsell and cross-sell deals.
Syndigo
5 Remote Job Openings at Syndigo
Manage the customer journey from contract closing through solution presentation and onboarding. Focus on customer engagement, usability, and retention by anticipating needs and providing personalized training.
Manage a portfolio of 15-18 enterprise accounts to drive product adoption, retention, and expansion. Act as a trusted advisor to executive stakeholders to ensure measurable business outcomes and ROI realization.
Manage a high-volume portfolio of long-tail customers using data-driven prioritization and digital channels to ensure success and renewal. Maintain high-quality customer data and operational accuracy across Salesforce and other internal systems.
Accountable for customer retention, expansion, and advocacy across the Brands portfolio to drive GRR and NRR. Leads and develops Customer Success Managers while managing executive-level relationships and cross-functional partnerships.
