The VP of Engineering will own engineering delivery, product timelines, and the overall strategy for scaling the team across the US and Brazil. They are responsible for hiring, performance management, system modernization, and driving AI-assisted development practices.
You will build and modernize AI-driven systems while orchestrating complex lifecycles across various third-party platforms. Additionally, you will set engineering standards, mentor team members, and independently scope ambiguous technical problems.
The Tier 1 Support Associate serves as the primary point of contact for users, triaging and resolving inbound support requests via phone, email, and ticketing systems. They are responsible for documenting interactions, guiding users through platform workflows, and escalating complex issues to the Advanced Support team.
The recruiter will own the full-cycle hiring process, including sourcing, screening, and coordinating interview loops for various departments. They will also maintain the applicant tracking system and ensure a positive candidate experience throughout the hiring lifecycle.
The Engineering Manager will oversee the daily delivery cadence, manage a distributed team of engineers, and ensure projects are scoped and completed effectively. They will also drive the adoption of AI-assisted development and collaborate with business operations to build internal tools and automation.
