The Senior Customer Success Manager will own a portfolio of enterprise employer relationships, focusing on retention, renewals, and proactive risk management. They will collaborate across cross-functional teams to diagnose account performance and ensure clients derive clear financial and clinical value from the platform.
You will manage and optimize paid acquisition campaigns across Meta, Google, and LinkedIn while creating AI-powered ad content at scale. Additionally, you will collaborate cross-functionally to improve conversion rates and present performance metrics to senior leadership.
Own end-to-end machine learning projects from exploration to production deployment while building reliable agentic LLM systems. Collaborate with product, clinical, and engineering teams to translate requirements into technical solutions and mentor junior engineers.
Manage the end-to-end processing of patient referrals and inbound requests while providing administrative support for billing and insurance documentation. Act as an operational bridge between administrative and clinical teams to ensure efficient communication and workflow optimization using AI.
The Regional Vice President will drive new employer partnerships by selling an AI-powered care platform to enterprise organizations in the Southeast. This role involves managing the full sales cycle, building relationships with HR and benefits leaders, and collaborating with internal teams to deliver clinical and financial value.
Manage a portfolio of strategic health-plan relationships to ensure revenue retention and drive growth through product expansion. Lead account strategy by analyzing claims and ROI evidence while mobilizing internal teams to meet client needs.
The Director of Consultant Relations will lead strategic alliances with top-tier benefits consulting firms to drive pipeline growth and net-new business. They will manage executive-level relationships and align with internal Sales and Customer Success teams to establish Sword as a preferred AI Care solution.
The Director of Consultant Relations will lead strategic alliances with top-tier benefits consulting and brokerage firms to drive pipeline growth and net-new business. This role involves building executive-level relationships, executing territory strategies, and aligning with internal Sales and Customer Success teams to position Sword as a preferred AI Care solution.
The Outbound Specialist is responsible for converting leads into Sword Health members by guiding them through the enrollment process over the phone. They will collaborate with internal teams to provide comprehensive support while utilizing AI tools to optimize outreach and engagement.
You will serve as the primary GTM strategist and storytelling engine for the Payor business, translating complex AI platform capabilities into compelling solution packages. You will also lead end-to-end campaign activation and equip the commercial team with sales plays and materials to drive adoption.
The Product Marketing Lead will serve as the primary GTM strategist for the Enterprise business, crafting compelling narratives and sales enablement materials. They will partner with General Managers to package AI-native healthcare solutions and execute high-impact campaigns to drive market adoption.
The Head of Go-to-Market will lead the narrative, positioning, and competitive strategy for the Thrive product to ensure market differentiation. This role involves driving sales enablement, feeding competitive insights back into the product roadmap, and collaborating across commercial teams to maximize market impact.
You will own the end-to-end development of computer vision models, including 3D pose estimation and statistical body modeling, from prototype to production. Additionally, you will manage the data lifecycle, training frameworks, and deployment pipelines to ensure models run efficiently in the cloud and on-device.
You will support users with back pain via phone, email, or chat while guiding them through the digital therapy app. Additionally, you will manage administrative tasks, including documentation of patient data and communication with doctors and insurance companies.
The Regional Vice President is responsible for driving new employer partnerships and managing the full sales cycle for enterprise organizations. They will collaborate with internal teams and external partners to articulate the value of the AI-powered care platform and meet sales targets.
Provide exceptional member support via SMS, email, and phone while coordinating care alongside clinical teams. Utilize internal dashboards and AI tools to troubleshoot issues and ensure seamless member progress.
Label images and videos of people performing physical exercises using internal tooling. Review and quality-check annotations while applying structured guidelines consistently.
Own the operational execution of a partner portfolio, including configuration, billing, integrations, and reporting. Lead implementations and manage partner-level escalations while serving as the primary operational point of contact.
Provide clinical support and medical guidance to parents of children via a digital platform. Assess cases, prescribe medications, and collaborate with product teams to improve the member experience.
Manage the end-to-end commercial lifecycle, including RFP responses, deal structuring, and contract execution. Act as the central coordinator between Sales, Legal, and Finance to accelerate deal velocity and ensure compliance.
Provide one-to-one member support via chat, phone, and video for musculoskeletal disorders and surgical prehabilitation. Assist in the clinical validation of new therapeutic programs through data collection and testing.
Lead the Security Operations Center by defining the strategy for SIEM architecture, detection engineering, and incident response. Drive the transformation of security operations using AI and automation to scale threat detection and response across a global footprint.
Provide personalized guidance on physical and emotional aspects of perimenopause through post-menopause and coordinate care via partner clinician networks. Contribute to program protocols, AI development, and quality reviews to scale high-quality care delivery.
Provide personalized guidance on physical and emotional aspects of pregnancy, birth, and postpartum recovery within an AI-powered platform. Contribute to program protocols, AI development, and quality reviews to scale high-quality women's health care.
You will design and evolve a streaming lakehouse architecture while building distributed pipelines to ensure low-latency data movement. Additionally, you will contribute to self-service and agentic layers to support AI-driven products and cross-functional data needs.
You will lead the end-to-end lifecycle for a portfolio of health plan customers, acting as a general manager to drive retention, satisfaction, and revenue growth. Additionally, you will serve as a consultative partner by translating complex data into actionable insights and collaborating with internal teams to ensure operational excellence.
You will watch recorded exercise sessions to provide structured clinical assessments that serve as ground truth for AI model training. This involves scoring movement quality, providing rep-level feedback, and maintaining consistency across high-volume data annotation tasks.
The Head of Commercial Strategy will define the category narrative for AI-powered cardiometabolic care, build competitive intelligence, and develop differentiated positioning for various buyer personas. This role is also responsible for generating qualified pipeline through strategic partnerships and thought leadership, and creating world-class sales enablement materials.
The Senior DevOps Engineer will design, implement, and maintain scalable, resilient infrastructure for high-demand applications, while automating deployment processes and CI/CD pipelines to enhance efficiency. Responsibilities also include monitoring system performance, collaborating with development teams, driving security best practices, and leading incident response.
