The role involves processing insurance claim documents, setting up new claims, and coordinating with adjusters and vendors. It also requires handling customer inquiries, maintaining trackers, and reconciling weekly claim reserves.
SWBC
7 Remote Job Openings at SWBC
The Outbound Customer Service Representative resolves inbound and makes outbound service calls regarding collateral protection insurance coverage. They assist in updating loan insurance information and ensure customer satisfaction by referring complex issues to appropriate resources.
Handle inbound service calls from borrowers, contractors, and insurance companies to resolve inquiries regarding loss draft processing. Document call activity in tracking systems and coordinate tasks such as property inspections and disbursement requests.
Develop and maintain customer-facing applications and internal integrations within self-organized teams. Responsibilities include fixing defects, automating processes, and partnering with the Systems Assurance Group for monitoring.
Maintain and expand relationships with large-sized clients to drive account growth and financial profitability. Collaborate with internal teams to deliver risk management solutions and ensure high levels of client satisfaction.
The Sales Executive is responsible for generating new business through cold calling and networking while managing client relationships to ensure profitability and retention. They also negotiate pricing and terms, represent the company at industry conferences, and assist in developing new product concepts.
The Project Manager will support end-to-end coordination of assigned projects, including timeline management, task tracking, and documenting updates, while partnering with cross-functional teams to gather requirements and maintain documentation. Essential duties also involve preparing project materials, assisting with process improvement initiatives, monitoring risks, and building positive working relationships across teams.
