Provide technical troubleshooting and empathetic support to users via calls, chats, and emails to enhance the customer experience. Collaborate with Product teams to report bugs and maintain accurate customer help resources.
Submittable
4 Remote Job Openings at Submittable
The Solutions Engineer will partner with the sales team to deliver technical product demonstrations, lead discovery sessions, and design tailored solutions for nonprofit and corporate clients. They are responsible for managing the technical sales process, creating Statements of Work, and ensuring seamless handoffs to implementation teams.
The Enterprise Solutions Engineer will lead technical sales processes, including discovery, demos, and proofs of concept for government and public sector clients. They will also collaborate cross-functionally to design tailored solutions and manage pre-sales documentation such as RFPs and Statements of Work.
The role involves leading end-to-end sales cycles for new logo acquisition and strategic relationship expansion within large, complex organizations, while rigorously managing the pipeline and accurately forecasting using methodologies like MEDDIC/MEDDPICC. Responsibilities also include developing tailored pitches, engaging C-suite executives, providing solutions to boost revenue, and collaborating cross-functionally to influence product enhancements.
