You will manage complex operational scenarios including billing, account setup, and integrations while driving process improvements across the support team. Additionally, you will mentor junior specialists and lead high-impact customer interactions to ensure exceptional service delivery.
You will handle escalated technical support tickets and troubleshoot complex issues independently while managing the full support lifecycle. Additionally, you will mentor junior team members and collaborate with cross-functional teams to improve product quality and support processes.
You will be responsible for creating and maintaining technical documentation, developer tutorials, and API guides to support users of the Storyblok platform. Additionally, you will collaborate with cross-functional teams to produce code samples and prototypes that demonstrate the capabilities of headless architecture.
The Enterprise Account Executive will drive revenue growth by generating new enterprise clients and nurturing existing accounts through strategic value selling. They will collaborate with internal teams to implement go-to-market plans and evangelize Storyblok's solutions to executive stakeholders.
Lead SaaS sales contract negotiations and manage day-to-day legal operations within the EMEA region. Provide legal advice on privacy, employment, and product compliance while driving cross-functional legal projects.
The Outbound GTM Specialist is responsible for designing and scaling outbound enablement strategies to maximize seller productivity and pipeline generation. This role involves developing playbooks, delivering training programs, and leveraging AI-powered tools to support the Sales Development organization.
You will act as the lead technical advisor and solution architect for strategic enterprise accounts, partnering with sales and product teams to design complex headless architectures. Additionally, you will mentor junior team members and represent the company as a technical thought leader in high-stakes evaluations.
You will design and maintain scalable TypeScript automation tests using Playwright while partnering with engineering to enforce the test pyramid. Additionally, you will mentor team members on coding standards and perform manual and exploratory testing to ensure high product quality.
The Legal Counsel will lead SaaS sales contract negotiations and provide legal guidance on corporate, privacy, and employment matters within the AMER region. They will also manage cross-functional legal projects and support global compliance initiatives to ensure operational consistency.
Lead the product marketing function to shape positioning, launches, and growth across the US, UK, and EMEA markets. Own the connective tissue between Product, Engineering, Sales, and Marketing to drive revenue and market leadership.
Own the end-to-end implementation process by translating business requirements into Statements of Work and managing partner-led delivery. Act as the primary point of accountability for clients and partners to ensure fast value realization and successful project outcomes.
Own the Salesforce architecture, governance, and execution across GTM workflows, including Sales Cloud and CPQ integrations. Lead the evaluation and implementation of future marketing cloud and CDP platforms to enhance data quality and reporting.
Build and manage the global deal operations workflow to streamline how deals are structured, approved, and executed across the quote-to-cash process. Coordinate between Sales, Legal, and Finance to ensure commercial viability and revenue recognition readiness.
Design, build, and evolve scalable backend systems and APIs for a flagship headless CMS platform. Take ownership of complex features while mentoring junior engineers and improving overall code quality and performance.
Create and maintain technical documentation, tutorials, and API guides to help users implement headless architecture. Develop sample applications and prototypes to showcase the flexibility of the Storyblok platform.
