Snappy

The Enterprise Customer Success Manager will manage a book of business to drive retention, growth, and measurable outcomes for enterprise clients. They will build strategic relationships, lead executive business reviews, and leverage AI tools to ensure customers derive maximum value from the Snappy platform.

The Strategic CSM will manage a book of large enterprise customers to drive retention, revenue growth, and measurable outcomes. They will act as the primary point of contact, collaborating with internal teams to ensure customer engagement and successful program execution.

Lead commercial contracting and provide business-oriented legal advice to cross-functional teams including Sales, Product, and Finance. Develop legal operations, maintain negotiation playbooks, and manage data protection and regulatory issues for a growing SaaS business.

The Director of Revenue Operations will serve as a strategic partner to GTM leadership to drive planning, performance, and operational excellence across Sales, Marketing, and Customer Success. Key duties include owning annual planning, quota setting, compensation strategy, and acting as the bridge between GTM teams and systems engineering.

Own, optimize, and integrate a portfolio of business applications including Salesforce, Ironclad, and Gong. Partner cross-functionally to translate business needs into scalable technical solutions and manage the end-to-end development lifecycle.

The Revenue Development Representative will drive outbound prospecting to identify and qualify high-value business opportunities using AI tools. They will manage a pipeline of $3MM annually while partnering with Account Executives to ensure smooth opportunity handoffs.