The Solutions Consultant will own the end-to-end customer relationship for Enterprise swag programs, from initial ideation and product sourcing to final delivery. They will collaborate with the GTM team to design complex, high-impact merchandise programs while leveraging AI tools to optimize efficiency and customer experience.
The Enterprise Customer Success Manager will manage a book of business to drive retention, growth, and measurable outcomes for enterprise clients. They will build strategic relationships, lead executive business reviews, and leverage AI tools to ensure customers derive maximum value from the Snappy platform.
The Strategic CSM will manage a book of large enterprise customers to drive retention, revenue growth, and measurable outcomes. They will act as the primary point of contact, collaborating with internal teams to ensure customer engagement and successful program execution.
Lead commercial contracting and provide business-oriented legal advice to cross-functional teams including Sales, Product, and Finance. Develop legal operations, maintain negotiation playbooks, and manage data protection and regulatory issues for a growing SaaS business.
